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Empowered People and Advanced Technology

Empowered People and Advanced Technology

Call centers are generally viewed as revolving doors, with turnover rates of between 30 and 45% versus 15% for all ...
New Realities in an Evolving Energy Landscape

New Realities in an Evolving Energy Landscape

With the energy industry in the midst of an evolution, utilities are more clearly understanding the need for ...
Saving Energy by Working with Human Nature

Saving Energy by Working with Human Nature

Nearly one-third of households report that it is a strain to pay energy bills and that they often choose ...
Improving Satisfaction in an Ever-Changing Customer Landscape

Improving Satisfaction in an Ever-Changing Customer Landscape

While utility customers are still looking for value for their energy dollar, today’s utilities must look beyond ...
How IOUs Can Thrive Through Change

How IOUs Can Thrive Through Change

Investor-owned utilities (IOUs), particularly electric utilities, operate in an environment today that is far ...
Natural Gas Utilities: Securing the Future

Natural Gas Utilities: Securing the Future

Natural gas utilities in the US are in the midst of perhaps the most exciting and challenging time in their long ...

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2024 E Source Forum

Sheraton Downtown Denver 1550 Court Place, Denver, CO, United States

Visit with Peter Buttrick and Bill Eller to learn more about how our programs can help your customers, including how we provide consumers with home repair plans that cover emergency home […]

2024 EEI 59th Financial Conference

The Diplomat Beach Resort 3555 S Ocean Dr, Hollywood, FL, United States

Attend Peter Buttrick to learn more about how our programs can help your customers, including how we provide consumers with home repair plans that cover emergency home repairs and trusted […]