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Elevate Your Call Center’s Performance with Speech Analytics
The thousands-upon-thousands of conversations that pour into call centers worldwide every day contain ...
The 9 Most Important Call Center Technology Trends to Watch
We saw a lot of changes to the call center and customer experience landscape in 2018. Cloud ...
Call Center Workforce Management Best Practices
If you want to run a successfully operating call center, efficiency is vital. Just ask any call center ...
The Evolution Of Customer Service Metrics
Customer Lifetime Value is the key metric for customer experience-oriented businesses. Average Handle Time, ...
HomeServe Launches HomeServe Cares Foundation
Robust, Four Pillar Corporate Social Responsibility Program Spreads Hope and Supports Communities
Norwalk, Conn. ...
Smart Home Devices Top Biannual State of the Home Survey
HomeServe USA (HomeServe), a leading provider of home repair solutions, announced the findings of the ...
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2024 EEI Annual Conference
Fountainbleau Hotel 10100 Coastal Hwy, Ocean City, MD, United StatesVisit with Peter Buttrick and Larry Byrne and learn more about how our programs can help your customers, including how we provide consumers with home repair plans that cover emergency […]