Explore our latest featured content.
Click the topic list below left to see our latest featured information. To see all videos, click here.
No results found.
Read our latest energy blog articles.
Click the topic list below left to read our featured articles, or click here to see all blog and article categories.
Call Center Best Practices
Everyone has been a victim of bad customer service at some point in their life and, unfortunately, a bad ...
Call Center Turnover Statistics
According to research conducted by The Quality Assurance & Training Connection (QATC), the average ...
7 Ways to Keep Call Center Employees Engaged
Your call center employees are very often the first employees your residents interact with. They are ...
Elevate Your Call Center’s Performance with Speech Analytics
The thousands-upon-thousands of conversations that pour into call centers worldwide every day contain ...
The 9 Most Important Call Center Technology Trends to Watch
We saw a lot of changes to the call center and customer experience landscape in 2018. Cloud ...
Call Center Workforce Management Best Practices
If you want to run a successfully operating call center, efficiency is vital. Just ask any call center ...
See our event plans.
To view all our events, click here.
Loading view.
2024 E Source Forum
Sheraton Downtown Denver 1550 Court Place, Denver, CO, United StatesVisit with Peter Buttrick and Bill Eller to learn more about how our programs can help your customers, including how we provide consumers with home repair plans that cover emergency home […]
2024 EEI 59th Financial Conference
The Diplomat Beach Resort 3555 S Ocean Dr, Hollywood, FL, United StatesAttend Peter Buttrick to learn more about how our programs can help your customers, including how we provide consumers with home repair plans that cover emergency home repairs and trusted […]