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Under Pressure: Affinity Partnerships Offer Low-Risk Revenue Alternative for Energy Utilities

Under Pressure: Affinity Partnerships Offer Low-Risk Revenue Alternative for Energy Utilities

By Peter Buttrick | April 10, 2019
Improved energy efficiency, increased interest in renewable energy and flattening load growth, combined with a ...
How Cities Are Honoring Veterans Highlighted in Sweepstakes

How Cities Are Honoring Veterans Highlighted in Sweepstakes

By HomeServe USA | April 10, 2019
In conjunction with the announcement of our new Veteran’s Hiring Initiative at last November’s NLC City ...
Call Center Best Practices

Call Center Best Practices

By HomeServe USA | April 3, 2019
Everyone has been a victim of bad customer service at some point in their life and, unfortunately, a bad ...
Call Center Turnover Statistics

Call Center Turnover Statistics

By HomeServe USA | April 2, 2019
According to research conducted by The Quality Assurance & Training Connection (QATC), the average ...
7 Ways to Keep Call Center Employees Engaged

7 Ways to Keep Call Center Employees Engaged

By HomeServe USA | April 2, 2019
Your call center employees are very often the first employees your residents interact with. They are ...
Elevate Your Call Center’s Performance with Speech Analytics

Elevate Your Call Center’s Performance with Speech Analytics

By HomeServe USA | April 2, 2019
The thousands-upon-thousands of conversations that pour into call centers worldwide every day contain ...

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2024 Midwest Energy Solutions Conference

Chicago Marriott Downtown Magnificent Mile, 540 N Michigan Av, Chicago

Visit our booth to learn more about how our programs can help your customers. Learn how we provide consumers with home repair plans that cover emergency home repairs and trusted […]

2023 E Source Forum

Sheraton Downtown Denver 1550 Court Place, Denver

Attend the Solution Showcase: Workforce Solutions to Improve Utility Program Outcomes Panel Session on September 21st at 8:15am MT with Sylvester Criscone, SVP of Contractor Services at HomeServe; Emily Roberson, […]

2023 Energy Solutions Center (ESC) Fall TMAF & Board Meeting

Sheraton Salt Lake City Hotel 150 West 500 South, Salt Lake City

Attend our Customer Retention Strategies session with Pete Buttrick and Nathan Shanlian on Sept. 19 at 4:10pm MT, and speak with us to learn more about how our programs can […]