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7 Ways to Keep Call Center Employees Engaged

7 Ways to Keep Call Center Employees Engaged

Your call center employees are very often the first employees your residents interact with. They are ...
Elevate Your Call Center’s Performance with Speech Analytics

Elevate Your Call Center’s Performance with Speech Analytics

The thousands-upon-thousands of conversations that pour into call centers worldwide every day contain ...
The 9 Most Important Call Center Technology Trends to Watch

The 9 Most Important Call Center Technology Trends to Watch

We saw a lot of changes to the call center and customer experience landscape in 2018. Cloud ...
Call Center Workforce Management Best Practices

Call Center Workforce Management Best Practices

If you want to run a successfully operating call center, efficiency is vital. Just ask any call center ...
The Evolution Of Customer Service Metrics

The Evolution Of Customer Service Metrics

Customer Lifetime Value is the key metric for customer experience-oriented businesses. Average Handle Time, ...
HomeServe Launches HomeServe Cares Foundation

HomeServe Launches HomeServe Cares Foundation

Robust, Four Pillar Corporate Social Responsibility Program Spreads Hope and Supports Communities Norwalk, Conn. ...

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2024 EEI Annual Conference

Fountainbleau Hotel 10100 Coastal Hwy, Ocean City, MD, United States

Visit with Peter Buttrick and Larry Byrne and learn more about how our programs can help your customers, including how we provide consumers with home repair plans that cover emergency […]