HomeServe Cares Comes to the Rescue of New Homeowner

by | Mar 27, 2020 | Case Studies, Customer Testimonials, Energy Solutions, HomeServe Cares, Knowledge Center, Partner Testmonials, Service Line Responsibilities

Katy C. of Hyattsville, Maryland, had a nasty surprise waiting in her mailbox – a water bill for $1,000.

“It was usually $80 or $100,” she said of the stunning notice.

Katy didn’t understand how her bill could have spiked so high without corresponding water use, so she called her utility, Washington Suburban Sanitary Commission (WSSC) Water, who sent a technician out to locate the source of Katy’s high bill. What the technician found out was more bad news for Katy – her water service line had sprung a serious leak, allowing nearly a thousand dollars of potable water to drain into the ground. The technician explained that the leak was between the water meter and Katy’s home, and it was her responsibility.

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