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The 9 Most Important Call Center Technology Trends to Watch

The 9 Most Important Call Center Technology Trends to Watch

By HomeServe USA | April 2, 2019
We saw a lot of changes to the call center and customer experience landscape in 2018. Cloud ...
Call Center Workforce Management Best Practices

Call Center Workforce Management Best Practices

By HomeServe USA | April 2, 2019
If you want to run a successfully operating call center, efficiency is vital. Just ask any call center ...
The Evolution Of Customer Service Metrics

The Evolution Of Customer Service Metrics

By HomeServe USA | April 2, 2019
Customer Lifetime Value is the key metric for customer experience-oriented businesses. Average Handle Time, ...
HomeServe Launches HomeServe Cares Foundation

HomeServe Launches HomeServe Cares Foundation

By HomeServe USA | April 2, 2019
Robust, Four Pillar Corporate Social Responsibility Program Spreads Hope and Supports Communities Norwalk, Conn. ...

Smart Home Devices Top Biannual State of the Home Survey

By HomeServe USA | March 27, 2019
HomeServe USA (HomeServe), a leading provider of home repair solutions, announced the findings of the ...
Latest Smart Home Technology Tops Biannual State of the Home Survey Again

Latest Smart Home Technology Tops Biannual State of the Home Survey Again

By HomeServe USA | March 27, 2019
HomeServe USA (HomeServe), a leading provider of home repair solutions, announced the findings of the ...

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2024 Midwest Energy Solutions Conference

Chicago Marriott Downtown Magnificent Mile, 540 N Michigan Av, Chicago

Visit our booth to learn more about how our programs can help your customers. Learn how we provide consumers with home repair plans that cover emergency home repairs and trusted […]

2023 E Source Forum

Sheraton Downtown Denver 1550 Court Place, Denver

Attend the Solution Showcase: Workforce Solutions to Improve Utility Program Outcomes Panel Session on September 21st at 8:15am MT with Sylvester Criscone, SVP of Contractor Services at HomeServe; Emily Roberson, […]

2023 Energy Solutions Center (ESC) Fall TMAF & Board Meeting

Sheraton Salt Lake City Hotel 150 West 500 South, Salt Lake City

Attend our Customer Retention Strategies session with Pete Buttrick and Nathan Shanlian on Sept. 19 at 4:10pm MT, and speak with us to learn more about how our programs can […]