With the energy industry in the midst of an evolution, utilities are more clearly understanding the need for transformation from a role of commodity supplier to “ratepayers” to a trusted advisor on a range of energy issues to a more and more sophisticated and demanding population of energy consumers.
So what needs to change on the side of the utility regulators?
When Maryland resident Tony learned from his city’s municipal office about upcoming emergency home repair plans for residents, he didn’t hesitate to sign up. With an expansive lawn, his sewer service line stretched approximately 100 feet to connect his home to the...
Dennis, a resident of Rock Hall, Maryland, received a call from his water utility following their quarterly water meter reading. To his surprise, the meter indicated that his household had used an astonishing 100,000 gallons of water over the past three months. The...
When Viola customer Ida R. saw a neighbor having water line work done in their Orangeburg, New York, neighborhood, she was curious. When she asked about it, she learned that her neighbor had an emergency home repair plan through a partnership between Veolia, their...
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