Call centers are generally viewed as revolving doors, with turnover rates of between 30 and 45% versus 15% for all other industries. The work can be difficult, high volume, high stress, and lower paying, so high turnover is understandable but also problematic. In addition to the expense of continually hiring and training new employees, a greater price is the degraded customer service that can result from an inexperienced, uninspired and disempowered workforce.
The National League of Cities Service Line Warranty Program by HomeServe educates homeowners about their service line responsibilities and provides protection against unexpected and costly service line issues. By partnering with local contractors, the program also...
City of Arlington customer Stephanie M. received an email from the city informing her that her household had been logging usage of 49 gallons of water per hour for the past 48 hours. “I was shocked, because they were saying the water usage was happening overnight,...
City of Arlington customer Cynthia C. has always felt a sense of community on her street, and one recent August evening proved no different. Her neighbor reached out to let Cynthia know that there was water bubbling up from her front lawn. Upon a quick look herself,...
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