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Economic Shock Impacts Industry with Unpaid Utility Bills
An estimated 179 million Americans are at risk to lose utility service as moratoriums expire and unpaid utility bills come due. Unpaid electric and gas bills are expected to total more than $24 billion by the end of the year, a debt that is four times larger than last year’s. Indicators signal that the economic shock isn’t yet over – a Census Bureau survey reveals that one-third of Americans continue to struggle to pay their bills.
Energy Equity Helps Low-Income Households Toward Energy Efficiency
Utilities, including energy and water, represent more than 20 percent of a low-income household’s monthly expenditures, a significantly higher portion than that of middle class wage earners. Tilting the balance even more is the inability of many low-income households to reach energy equity with their better-paid neighbors.
Improve Satisfaction by Offering Recommendations from a Trusted Advisor
The energy industry is transforming from the bottom up, and consumers expect personalized recommendations that echoes their experiences with companies such as Netflix and Amazon.
Free Roundtable: Planning for a Changing Environment
The one thing we can depend on in the energy industry right now is change – from the proliferation of ...
Electrical Service Box and Wiring Repair a Relief for Homeowner
Shirley C., her child and her grandchild lived together in her Georgia home, but the homeowner was dealing with a ...
Reduce Call Center Inbound and Outbound Call Agent Turnover
Call center turnover rates can be two or three times that of other industries, meaning a third to nearly half of ...
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2024 EEI Annual Conference
Fountainbleau Hotel 10100 Coastal Hwy, Ocean City, MD, United StatesVisit with Peter Buttrick and Larry Byrne and learn more about how our programs can help your customers, including how we provide consumers with home repair plans that cover emergency […]