Company Encourages Homeowners to Schedule a Heating System Tune-Up Ahead of Cold Weather to Prepare Their Homes on National Tune-Up Day Norwalk, CT – September 21, 2017 - HomeServe USA (HomeServe), a leading provider of home repair solutions, will celebrate National...
Energy Cooperatives
Aging in Place
by Kimberly Dailey | Sep 12, 2017
Home Maintenance is a key factor for aging Americans wishing to remain in their own homes, or in the modern vernacular, those who prefer "aging in place." According to U.S. Census data, 61.3 million Americans aged 65 by 2029, and a growing trend for this population is...
World Class Contractors – Key to an Exceptional Customer Experience
by Kimberly Dailey | Aug 18, 2017
One of the most important benefits of a HomeServe repair service plan is access to our exceptional local contractor network whenever an emergency arises. While it can take days for a contractor from the phone book to arrive, a HomeServe customer receives a call back...
Marketing, Customer Experience and Communications Conference Live from Southern Gas Association 2017 !
by Kimberly Dailey | Aug 11, 2017
This morning’s session on Contact Center and Operations features our very own Robert Judson, Executive Vice President of Customer Experience at HomeServe. Rob is presenting “Technology and Innovation: Solutions to Deliver a Best-in-Class Customer Experience” Customer...
Enhance Customer Experience with Advanced Technologies
by Kimberly Dailey | Jul 26, 2017
As customer expectations continue to increase, companies need to have a mindset of continuous improvement to keep up. HomeServe’s focus on the customer has led to the implementation of speech analytics and other advanced technologies in our Chattanooga, Tennessee...
Home Protection Plans Enhance In-Home Safety
by Kimberly Dailey | Jun 15, 2017
June is National Safety Month, a time intended to raise awareness about maintaining safety at home and at work. Electric and gas malfunctions can be hazardous, so this is a good time to review some safety tips and consider home protection plans for these systems that...
HomeServe USA Partner Testimonial – Eric Morris, Customer Programs Manager, American Electric Power
by HomeServe USA | May 26, 2017
Eric Morris, Customer Programs Manager at American Electric Power, speaks about his experience with the HomeServe program. From the 2017 HomeServe Partner Conference.
Rooftop Solar Energy: Disrupting the Standard Cooperative Business Model?
by Kimberly Dailey | Mar 1, 2017
One of the major issues electric cooperatives are facing is stagnant load growth – a problem cited by 35% of utility executives as one of the top three pressing challenges facing their business, according to a survey by Utility Dive. But is rooftop solar energy...
Big Data is the Big Challenge for Utilities
by Kimberly Dailey | Feb 8, 2017
Advanced technologies and access to so-called “Big Data” have transformed the world’s landscape and every industry imaginable along with it. Look no further than the CSC Global CIO 2014-2015 Survey, where 590 global technology executives provided insight into their...
The Winners of HomeServe’s 2016 1st Annual Top Contractor Awards
by Kimberly Dailey | Oct 7, 2016
Last month, HomeServe held its 1st Annual National Top Contractor Conference & Roundtable in Dallas, TX, where we recognized contractors across our network for their excellence in service delivery and customer service. The following are brief profiles of this...
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Recent Posts
Can Cooperatives Thrive and Grow in an Environment of Decarbonization?
Natural gas cooperatives have a long history of growing their member base by promoting the virtues of natural gas when compared to other energy options: natural gas is clean-burning, energy efficient and cost effective. The expanding concerns about climate change and...
Avoid The Financial Hardship That Comes With Unexpected Water/Sewer Line Repairs
Press Release from City of Easton Pennsylvania Patch.com by City of Easton - July 21, 2021 We recently shared the news that the City is now partnering with Service Line Warranties of America to offer city property owners option insurance coverage for repairs to their...
HomeServe and CenterPoint Energy Launch New Coverage for Electric Vehicle Home Charging Protection Plan
NORWALK, CT (March 24, 2021) – HomeServe and CenterPoint Energy are working together to launch an industry first product now available to CenterPoint's Texas customers. Building on a current repair service plan from HomeServe that covers problems with CenterPoint...