Addressing Cooperative Objectives HomeServe offers cooperatives a no-cost, ancillary revenue generating opportunity that amplifies program results while enhancing the member experience. Support your members in their homes and improve engagement with energy efficiency...
Did you know that the average household has 10 electronic devices? Our technology devices have become everyday necessities in our lives and even dealing with minor damage to one can be a major inconvenience. These hefty investments can lead to unexpected costs when...
While utility consumers are still looking for value for their energy dollar, today’s utility cooperatives must look beyond simply supplying a commodity in order to solidify member relationships and increase satisfaction. Specifically, there is a growing percentage of...
Everyone has been a victim of bad customer service at some point in their life and, unfortunately, a bad experience is usually more memorable than a great one. As the call center is often the first or only interaction a customer will have with a business, the...
Call center turnover rates can be two or three times that of other industries, meaning a third to nearly half of your inbound and outbound call agents are in training. This can have an impact not only on your bottom line, but also consumer satisfaction. At HomeServe,...
At HomeServe we continually monitor major trends facing our energy utility partners and prospective partners. One category, Battery Electric Vehicles (BEV), is showing potential to greatly impact the energy sector. According to our analysis based on data from the...
Solar energy prices have seen a sustained decrease – it once cost 20 times as much as coal to generate the same amount of energy with solar panels. However, the price dropped by more than 90 percent and is now comparable to fossil fuels. Solar distributed energy...
When an energy consumer reaches out, they want to speak to someone who is friendly, knowledgeable and can help them navigate their problem. A good customer service line experience will soon overtake price and product as the key factor in customer choice. When a...
With the energy industry in the midst of an evolution, cooperatives are more clearly understanding the need for transformation from a role of commodity supplier to “ratepayers” to a trusted advisor on a range of energy issues to a more and more sophisticated and...
A group of the top contractors in HomeServe’s network of more than 1,600 across the country attended the fourth-annual Contractors Conference Sept. 18-20 in San Antonio, where they discussed continuous improvement of customer service, closing the labor gap and...
Addressing Cooperative Objectives HomeServe offers cooperatives a no-cost, ancillary revenue generating opportunity that amplifies program results while enhancing the member experience. Support your members in their homes and improve engagement with energy efficiency...
Did you know that the average household has 10 electronic devices? Our technology devices have become everyday necessities in our lives and even dealing with minor damage to one can be a major inconvenience. These hefty investments can lead to unexpected costs when...
While utility consumers are still looking for value for their energy dollar, today’s utility cooperatives must look beyond simply supplying a commodity in order to solidify member relationships and increase satisfaction. Specifically, there is a growing percentage of...
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