Digital Customer Experience

Addressing Cooperative Objectives

Addressing Cooperative Objectives

Addressing Cooperative Objectives HomeServe offers cooperatives a no-cost, ancillary revenue generating opportunity that amplifies program results while enhancing the member experience. Support your members in their homes and improve engagement with energy efficiency...

Engaging with Millennials: Why It Matters

Engaging with Millennials: Why It Matters

Millennials are spending more than $65 billion each year and influencing up to $1 trillion. By 2025, Millennials will make up to 75 percent of the workforce, as the next largest generation, the Baby Boomers, retire in droves. This means their buying power will only...

Utility Regulators Face a New Reality

With the energy industry in the midst of an evolution, cooperatives are more clearly understanding the need for transformation from a role of commodity supplier to “ratepayers” to a trusted advisor on a range of energy issues to a more and more sophisticated and...

Your ACSI Score: Four Ways to Boost It

Your ACSI Score: Four Ways to Boost It

Energy cooperatives have maintained their 73% satisfaction score between 2021 and 2022 according to the American Customer Service Index, even through extreme weather and unprecedented global events.  This is called the ASCI Score. You already know the country’s aging...

Energy Services: Do Consumers Know What You Offer?

Energy Services: Do Consumers Know What You Offer?

Flattening load growth is an issue for every utility. However, as this revenue stream remains stagnant, energy utilities are looking for new sources of revenue. However, your consumers may not be aware of your energy services and retail offerings. Power Generating...

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Addressing Cooperative Objectives

Addressing Cooperative Objectives HomeServe offers cooperatives a no-cost, ancillary revenue generating opportunity that amplifies program results while enhancing the member experience. Support your members in their homes and improve engagement with energy efficiency...

Engaging with Millennials: Why It Matters

Millennials are spending more than $65 billion each year and influencing up to $1 trillion. By 2025, Millennials will make up to 75 percent of the workforce, as the next largest generation, the Baby Boomers, retire in droves. This means their buying power will only...

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