Residential Infrastructure Day on May 20th is a day to highlight infrastructure’s “last mile.” It’s the electric, sewer, water, and cable lines that connect homes to utility systems, and household heating, cooling, and water heating equipment critical to everyday...
Minnesota Co-op Member Saves $5,000 on Electrical Repair
by Kimberly Dailey | Aug 9, 2024 | Customer Testimonials, Energy Cooperatives, Partnerships, Service Line Responsibilities, Testimonials
Donald and his wife were enjoying a quiet evening at home in Altura, Minnesota, when the lights and television suddenly went out. Donald quickly noticed that while some lights were still on, others were not. Suspecting an issue with their 240-volt service, he checked...
Melted Wiring Poses Fire Hazard to Retiree
by HomeServe USA | Jun 27, 2024 | CSAT, Customer Testimonials, Energy Cooperatives, Member Service, Service Line Responsibilities
When the lights in her Georgia home went out, Shela didn’t panic. She knew she could trust HomeServe to fix the problem for her. Shela has saved more than $5,000 with more than a dozen repairs in the past five years through her emergency home repair plans from...
Enhance Member Loyalty with Strategic Partnerships
by Kimberly Dailey | Jun 7, 2024 | Contractor Network, CSAT, Energy Cooperatives, Engagement, Member Service, Partner Testmonials, Partner Videos, Partnerships, Testimonials, Videos
The electric cooperative Member Loyalty Index (MLI) originated from two co-op communications leaders seeking ways to better align their co-ops’ offerings with what their members wanted. They came across a study that was used as a basis for the first MLI survey, which...
Residential Infrastructure 2024
by Kimberly Dailey | Jun 3, 2024 | CSAT, Electrical Grids, Energy Cooperatives, Energy Efficiency, Engagement, Green Initiatives, Infrastructure, Member Service, Partnerships, Service Line Responsibilities, Videos
HomeServe is committed to supporting the last mile of energy infrastructure. Providing exceptional service and piece of mind to your customers is our top priority.
Watch Residential Infrastructure Day by HomeServe
by Kimberly Dailey | May 13, 2024 | Contractor Network, Electrical Grids, Energy Cooperatives, Infrastructure
Residential Infrastructure Day focuses attention on the importance of these facilities and the providers who ensure that all families have equitable access to clean water, comfortable temperatures, efficiency, and communication technology in their homes through...
2024 NRECA PowerXchange Provides Key Insights for Cooperative Landscape
by Kimberly Dailey | Apr 8, 2024 | Cooperative Events, Cooperative of the Future, Electrical Grids, Energy Cooperatives, Energy Efficiency, Engagement, Green Initiatives, Grid Modernization, Infrastructure, Member Service, Service Line Responsibilities
This year’s NRECA PowerXchange conference brought together co-op leaders, board members and solutions providers to exchange ideas and insights about the industry as well as best practices for cooperative operations. HomeServe had the opportunity to attend sessions and...
EnergyUnited’s Josh Cleveland Speaks on Benefits of Partnering
by Kimberly Dailey | Mar 8, 2024 | CSAT, Energy Cooperatives, Member Service, Partner Testmonials, Partner Videos, Partnerships, Videos
Josh Cleveland from EnergyUnited speaks about the benefits of partnering with HomeServe, giving a brief history the cooperative's needs and goals and the Utility’s performance in Repairs Completed, Customer Savings for their members, and increased Customer...
Increase In Extreme Cold Events Posing New Challenges for Cooperatives
by Kimberly Dailey | Feb 13, 2024 | CSAT, Electrical Grids, Energy Cooperatives, Energy Efficiency, Engagement, Financial Shock, Green Initiatives, Infrastructure, Member Service
While it’s intuitive to link the warming of the planet with hotter and longer heatwaves, longer droughts, more wildfires, and heavier rain, the link is less obvious when it comes to an increase in extreme cold events across North America, particularly in areas that...
EnergyUnited’s Josh Cleveland Discusses Cooperative Partner Experience
by HomeServe USA | Jan 26, 2024 | CSAT, Energy Cooperatives, Engagement, HomeServe Cares, Knowledge Center, Member Service, Partner Testmonials, Partner Videos, Partnerships, Service Line Responsibilities, Testimonials, Videos
Josh Cleveland, Key Accounts Manager, at EnergyUnited speaks about his experience with the HomeServe program and how it has deepened member relationships. From the 2023 Cooperative Webinar: Enhancing Member Engagement and Loyalty.
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Residential Infrastructure Day Celebrated by HomeServe
Residential Infrastructure Day on May 20th is a day to highlight infrastructure’s “last mile.” It’s the electric, sewer, water, and cable lines that connect homes to utility systems, and household heating, cooling, and water heating equipment critical to everyday...
Minnesota Co-op Member Saves $5,000 on Electrical Repair
Donald and his wife were enjoying a quiet evening at home in Altura, Minnesota, when the lights and television suddenly went out. Donald quickly noticed that while some lights were still on, others were not. Suspecting an issue with their 240-volt service, he checked...
Melted Wiring Poses Fire Hazard to Retiree
When the lights in her Georgia home went out, Shela didn’t panic. She knew she could trust HomeServe to fix the problem for her. Shela has saved more than $5,000 with more than a dozen repairs in the past five years through her emergency home repair plans from...