The thousands-upon-thousands of conversations that pour into call centers worldwide every day contain priceless information. Everybody knows that. What’s a bit more difficult to know is how to extract hidden nuggets of knowledge in speech and turn them into practical information for consumer-facing agents.
SearchGas Plan Saves Customer Money and Peace of Mind
When Lynda T. from Tyler, Texas, was hospitalized for a brief period, her daughter diligently checked on her house to ensure its safety. Everything was fine until one day when her daughter entered the house and immediately detected the smell of gas on the first floor....