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Under Pressure: Affinity Partnerships Offer Low-Risk Revenue Alternative for Energy Utilities
Improved energy efficiency, increased interest in renewable energy and flattening load growth, combined with a ...
How Cities Are Honoring Veterans Highlighted in Sweepstakes
In conjunction with the announcement of our new Veteran’s Hiring Initiative at last November’s NLC City ...
Call Center Best Practices
Everyone has been a victim of bad customer service at some point in their life and, unfortunately, a bad ...
Call Center Turnover Statistics
According to research conducted by The Quality Assurance & Training Connection (QATC), the average ...
7 Ways to Keep Call Center Employees Engaged
Your call center employees are very often the first employees your residents interact with. They are ...
Elevate Your Call Center’s Performance with Speech Analytics
The thousands-upon-thousands of conversations that pour into call centers worldwide every day contain ...
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