Guillermo L. of Savannah, Georgia is no stranger to plumbing issues. In fact, during his career as a water meter mechanic for the city of Savannah, he’d come across nearly every homeowner nightmare imaginable related to plumbing systems, sewer and water lines. So when...
Bill Eller
Las Vegas Homeowners Save over $2 Million from Partnership between City and Service Line Warranties of America
by Bill Eller | Sep 27, 2023 | By State, Customer Testimonials water, Education, HomeServe Cares, Large Cities, Nevada, NLC SLWP, Public-Private Partnerships, Service Line Responsibilities, Testimonials, Water Solutions
Las Vegas, Nev. – September 27, 2023 – Homeownership is part of the American dream, but an unexpected, expensive home repair can quickly turn it into a nightmare. Since 2016, the City of Las Vegas has worked with Service Line Warranties of America (SLWA) to offer...
HomeServe’s 2023 State of the American Home Survey Results
by Bill Eller | Aug 31, 2023 | Contractor Network, Education, Financial Shock, Home Maintenance, Infographics, Knowledge Center, NLC SLWP, Service Line Responsibilities, ServLine, Skilled Labor Gap, State of the Home Survey, Water Solutions
New HomeServe Survey Measures Appeal of Subscription Services to U.S. Homeowners State of Home Survey Also Found Many Homeowners Continue to be Financially Unprepared for a Home Emergency Repair Norwalk, CT – August 22, 2023 – Subscription services are available for...
Improved Efficiency, Environmental and Financial Outcomes for Municipal Water Systems and your Residents Webinar
by Bill Eller | Aug 25, 2023 | Customer Testimonials water, Education, General Videos, Infrastructure, Knowledge Center, NLC SLWP, Partner Videos, Public-Private Partnerships, Service Line Responsibilities, ServLine, Testimonials, Videos, Water Solutions, Webinars
Are you looking to protect your homeowners from the unexpected stress and cost of water and sewer line emergencies? The causes of public aging infrastructure affect your residents’ private lines, too, and unexpected service line repairs can cost homeowners thousands...
Household Water Conservation a Losing Battle Without Water Provider Solutions
by Bill Eller | Jul 5, 2023 | Education, Green Initiatives, Infrastructure, Public-Private Partnerships, ServLine, Water Conservation, Water Loss, Water Solutions
Water conservation is a widespread concern, with at least 40 states anticipating water shortages by 2024. The causes for the potential shortfall are well known and include droughts and climate change, poor management of demand from a growing population, and water...
Water Service Line Preparation Pays Off for Maryland Homeowner
by Bill Eller | Jun 8, 2023 | By State, Customer Testimonials water, Education, Green Initiatives, Infrastructure, Maryland, NLC SLWP, Service Line Responsibilities, Testimonials, Water Conservation, Water Loss, Water Solutions
Rashida B. of Silver Spring, Maryland, is a big believer in being prepared. "I have insurance for everything," she said. "You never know when you’re going to need it." So, when she became aware of plans that would allow her to protect herself from the cost of...
This Infrastructure Week, We Can’t Forget About Residential Infrastructure
by Bill Eller | May 12, 2023 | Customer Engagement, Energy Solutions, Infrastructure, Maintenance, Service Line Responsibilities, Testimonials
Norwalk, Connecticut – [DATE] – Every year during the third week of May – National Infrastructure Week – a little extra attention gets paid to the state of America’s infrastructure. This includes everything from airports, bridges and roads to drinking water,...
Houston Woman Saves Nearly $7,000 to Replace Faulty Plumbing with HomeServe
by Bill Eller | May 11, 2023 | Customer Testimonials water, Service Line Responsibilities, Testimonials, Texas, Water Solutions
Frances W. of Houston, Texas, is an older adult on a fixed income, so when she learned about HomeServe's emergency repair plans, she thought it was a good idea. To protect herself from an emergency repair, she enrolled in plans to protect her exterior water and sewer...
NY Man Saves $2,700 with Exterior Electrical Plan
by Bill Eller | May 11, 2023 | By State, Customer Testimonials water, Education, Financial Shock, New York, Service Line Responsibilities, Testimonials, Water Solutions
The town of Oceanside, New York typically only sees a few severe weather storms every year. So, when local resident and homeowner Tom W. noticed his lights flickering sometimes this past summer during some high winds, he made a mental note to investigate further if it...
Basement Backup Problem Solved by Caring HomeServe Customer Agents
by Bill Eller | Apr 13, 2023 | By State, Customer Testimonials water, NLC SLWP, Pennsylvania, Testimonials, Water Solutions
After 40 years in the extermination business, Vincent L. knew good customer service. And when he found himself with a basement full of water while his 88-year-old mother was ill, Vincent needed customer service. "I went into the basement, and it was full of water," he...
Recent Posts
Lead lines, water loss, and leak administration – OH MY! Webinar with NRWA
In addition to public infrastructure challenges, water systems are dedicating resources to support customers with myriad private infrastructure issues. An average household in the U.S. uses about 300 gallons of water every day, 12% of which is lost to water leaks from...
Case Study: ServLine Lost Water Product
“Among residential customers, water leaks in their home used to be a real problem for us,” continued Cam, who has been GM at Kingsbury General Improvement District of Stateline, Nevada (KGID) since 2008. “It wasn’t so much the financial cost to us because of the way...
Increase In Extreme Cold Events Posing New Challenges for Water Providers
While it’s intuitive to link “global warming” with hotter and longer heatwaves, longer droughts, more wildfires, and heavier rain, the link is less obvious when it comes to an increase in extreme cold events across North America, particularly in areas that have not...