The year 2023 was the warmest since records began in 1850, putting it at 2.43 degrees Fahrenheit above the preindustrial average, according to the U.S. National Oceanic and Atmospheric Administration (NOAA). The record was driven by fossil fuels and an El Niño climate...
Bill Eller
Municipalities seeking federal funds to address lead service lines may benefit from PPPs
by Bill Eller | Aug 20, 2024 | Education, EPA, Financial Shock, Green Initiatives, Lead in Water, NLC SLWP, Public-Private Partnerships, Water Solutions
The dangers of lead exposure are well understood, and replacement of lead water service lines is a key factor in limiting this exposure. The Bipartisan Infrastructure Law has earmarked $15 billion for lead pipe replacements; however, that figure is considerably short...
Municipals Seeking Federal Funds to Address Lead Service Lines May Benefit from PPPs
by Bill Eller | Jul 18, 2024 | Education, Green Initiatives, Infrastructure, Large Cities, Lead in Water, NLC SLWP, Public-Private Partnerships, ServLine, Water Conservation, Water Loss, Water Solutions
The dangers of lead exposure are well understood, and replacement of lead water service lines is a key factor in limiting this exposure. The Bipartisan Infrastructure Law has earmarked $15 billion for lead pipe replacements; however, that figure is considerably short...
Residential Infrastructure 2024
by Bill Eller | Jun 3, 2024 | Education, General Videos, Green Initiatives, Infrastructure, Large Cities, NLC SLWP, Public-Private Partnerships, Service Line Responsibilities, ServLine, Videos, Water Conservation, Water Loss, Water Solutions
HomeServe is committed to supporting the last mile of energy infrastructure. Providing exceptional service and piece of mind to your customers is our top priority.
Case Study: ServLine Lost Water Product
by Bill Eller | Feb 22, 2024 | Case Studies, Frozen Pipes, Infrastructure, Knowledge Center, Nevada, Partner Testimonials, Public-Private Partnerships, Service Line Responsibilities, ServLine, Testimonials, Water Conservation, Water Loss, Water Solutions
“Among residential customers, water leaks in their home used to be a real problem for us,” Cam, who has been GM at Kingsbury General Improvement District of Stateline, Nevada (KGID) since 2008 explained. “It wasn’t so much the financial cost to us because of the way...
Increase In Extreme Cold Events Posing New Challenges for Water Providers
by Bill Eller | Feb 13, 2024 | Education, Frozen Pipes, Home Maintenance, Large Cities, NLC SLWP, Public-Private Partnerships, Service Line Responsibilities, ServLine, Water Conservation, Water Solutions
While it’s intuitive to link “global warming” with hotter and longer heatwaves, longer droughts, more wildfires, and heavier rain, the link is less obvious when it comes to an increase in extreme cold events across North America, particularly in areas that have not...
Virginia Homeowner Breathes Easy Thanks to Water Line Replacement
by Bill Eller | Feb 7, 2024 | Customer Testimonials, NLC SLWP, Public-Private Partnerships, Service Line Responsibilities, Testimonials, Virginia, Water Solutions
Judy B. of Annandale, Virginia had been living in her home for about 50 years, and knew for a fact that it had been standing long before she moved in. So, it wasn’t exactly a shock when earlier this year, problems with her water line started to arise. Judy has been a...
Leak Protection Solutions for Utilities and Their Customers
by Bill Eller | Jan 24, 2024 | Communities, Education, Green Initiatives, Knowledge Center, Large Cities, Lead in Water, Millennials, Public-Private Partnerships, Publications, Service Line Responsibilities, Water Loss, Water Solutions
For utility customers, a high water bill can result in a long payment plan and a feeling of dissatisfaction with the water utility. ServLine protects the customer from the expense and delivers a seamless and positive claims experience, which increases utility customer...
HomeServe and M.U.D. Help Family Replace Lead Water Line
by Bill Eller | Jan 22, 2024 | Customer Testimonials, Lead in Water, Nebraska, NLC SLWP, Water Solutions
Danielle W. of Omaha was headed home on a weekday afternoon after work with her children when she turned onto her street and saw there had been a substantial change from when her family had left that morning – the street had been dug up. “We hadn’t had a problem (with...
HomeServe Reflects on a Year of Protecting Homeowners and Supporting Communities
by Bill Eller | Jan 4, 2024 | Communities, Customer Engagement, Energy Efficiency, Energy Solutions, Financial Shock, General Videos, HomeServe Cares, Partnership, Service Line Responsibilities
Looking back at 2023, HomeServe has much to celebrate. In addition to marking our 20th year in business, HomeServe has added over 100 new utility and municipal partners. We look forward to working with them to protect homeowners, promote local economic growth, bolster...
Recent Posts
ServLine – How it works
Running a water system can be complicated. Customer leaks don’t have to be! The ServLine Leak Protection Program helps to safeguard communities and build stronger utilities. Plus, ServLine also lowers costs by helping utilities recapture lost revenue and bad...
ServLine Leak Protection Solution Key Advantages
Many utilities offer Leak Adjustment policies to their residents, but most result in lost revenue for the utility. Jenna Hazelet, Business Development Director discusses the key advantages of the ServLine Leak Protection Solution for residents and the utility,...
Boost Satisfaction with ServLine – Insights from Mark Slater
The ServLine Leak Protection Program is the only one of its kind included in the National Rural Water Association’s Products and Services Portfolio for its 31,000 utility system members. In this SME series, Mark Slater, ServLine General Manager, discusses the...