“Among residential customers, water leaks in their home used to be a real problem for us,” continued Cam, who has been GM at Kingsbury General Improvement District of Stateline, Nevada (KGID) since 2008. “It wasn’t so much the financial cost to us because of the way...
Bill Eller
Increase In Extreme Cold Events Posing New Challenges for Water Providers
by Bill Eller | Feb 13, 2024 | Education, Frozen Pipes, Home Maintenance, Large Cities, NLC SLWP, Public-Private Partnerships, Service Line Responsibilities, ServLine, Water Conservation, Water Solutions
While it’s intuitive to link “global warming” with hotter and longer heatwaves, longer droughts, more wildfires, and heavier rain, the link is less obvious when it comes to an increase in extreme cold events across North America, particularly in areas that have not...
Virginia Homeowner Breathes Easy Thanks to Water Line Replacement
by Bill Eller | Feb 7, 2024 | Customer Testimonials, NLC SLWP, Public-Private Partnerships, Service Line Responsibilities, Testimonials, Virginia, Water Solutions
Judy B. of Annandale, Virginia had been living in her home for about 50 years, and knew for a fact that it had been standing long before she moved in. So, it wasn’t exactly a shock when earlier this year, problems with her water line started to arise. Judy has been a...
Leak Protection Solutions for Utilities and Their Customers
by Bill Eller | Jan 24, 2024 | Education, Green Initiatives, Intergenerational Communities, Knowledge Center, Large Cities, Lead in Water, Millennials, Public-Private Partnerships, Publications, Service Line Responsibilities, Water Loss, Water Solutions
For utility customers, a high water bill can result in a long payment plan and a feeling of dissatisfaction with the water utility. ServLine protects the customer from the expense and delivers a seamless and positive claims experience, which increases utility customer...
HomeServe and M.U.D. Help Family Replace Lead Water Line
by Bill Eller | Jan 22, 2024 | Customer Testimonials, Lead in Water, Nebraska, NLC SLWP, Water Solutions
Danielle W. of Omaha was headed home on a weekday afternoon after work with her children when she turned onto her street and saw there had been a substantial change from when her family had left that morning – the street had been dug up. “We hadn’t had a problem (with...
HomeServe Reflects on a Year of Protecting Homeowners and Supporting Communities
by Bill Eller | Jan 4, 2024 | Customer Engagement, Energy Efficiency, Energy Solutions, Financial Shock, General Videos, HomeServe Cares, Intergenerational Communities, Partnership, Service Line Responsibilities
Looking back at 2023, HomeServe has much to celebrate. In addition to marking our 20th year in business, HomeServe has added over 100 new utility and municipal partners. We look forward to working with them to protect homeowners, promote local economic growth, bolster...
Broken Water Line Means Repair Costs, High Water Bill for Vulnerable Homeowner
by Bill Eller | Nov 28, 2023 | Financial Shock, HomeServe Cares, Service Line Responsibilities, Water Solutions, Wyoming
Yvonne E. was having a run of terrible luck. She had spent a month in the hospital and a rehab facility and lost her employment. Then she returned to her Lander, WY, home in the heart of a brutal Wyoming winter to find that her water service line had burst in the...
Alabama Power and HomeServe Partner to Protect Homeowners and Support Community Initiatives
by Bill Eller | Nov 22, 2023 | Energy Solutions, Knowledge Center, Partner Testmonials, Partnership, Press Releases
Serving 1.3 million residential customers in the southern two-thirds of the state, Alabama Power’s top commitment is taking care of customers, and its key goals are to provide reliable electricity, offer energy-savings programs, services and education, and find ways...
Alabama Power Introduces New Home Repair Service
by Bill Eller | Nov 22, 2023 | Alabama, Energy Solutions, HomeServe In the News, Partner Testmonials, Partnership, Products
BIRMINGHAM, Ala., Nov. 14, 2023 - Alabama Power understands that an unexpected home repair can be a big disruption and a financial hardship. To help customers address these concerns, Alabama Power is introducing its residential customers to a new repair service...
HomeServe Repairs Air Conditioner Just in Time for Summer Heat
by Bill Eller | Nov 14, 2023 | Energy Cooperatives, Financial Shock, Member Service
Mid-June on the East Coast typically marks the beginning of hotter summer weather, and this year it was no different for Kenneth L. of Fort Washington, Maryland. But to his surprise one June morning, his air conditioning stopped blowing cool air out of the blue. “As...
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How Much Are Water Leaks Costing You and Your Customers?
Aside from wasting a tremendous amount of water, leaking water and sewer lines can result in unexpected high water bills and repair emergencies for which your customers are unprepared. Leaks are also costly to the utility, leading to lost revenue, bad debt and...
Lead lines, water loss, and leak administration – OH MY! Webinar with NRWA
In addition to public infrastructure challenges, water systems are dedicating resources to support customers with myriad private infrastructure issues. An average household in the U.S. uses about 300 gallons of water every day, 12% of which is lost to water leaks from...
Case Study: ServLine Lost Water Product
“Among residential customers, water leaks in their home used to be a real problem for us,” continued Cam, who has been GM at Kingsbury General Improvement District of Stateline, Nevada (KGID) since 2008. “It wasn’t so much the financial cost to us because of the way...