“Among residential customers, water leaks in their home used to be a real problem for us,” continued Cam, who has been GM at Kingsbury General Improvement District of Stateline, Nevada (KGID) since 2008. “It wasn’t so much the financial cost to us because of the way our board wrote our water-leak policy. Really it was more of a customer relations issue.”
 
Even without the financial risks of water leaks, Cam said water leaks were a 7 on a scale of 1 to 10, where 10 was a worst-possible event. Water leaks were very aggravating because he and the board would be placed in the uncomfortable position of upsetting a customer who was also a neighbor, and possibly a friend.

 

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