When Judy and her husband heard gurgling from a toilet in their Grove, Oklahoma home, they tried everything – plunging the toilet and even using an auger they had on hand, but nothing worked. “I had almost forgotten we had this coverage,” Judy said. They had...
When Maryland resident Tony learned from his city’s municipal office about upcoming emergency home repair plans for residents, he didn’t hesitate to sign up. With an expansive lawn, his sewer service line stretched approximately 100 feet to connect his home to the...
Dennis, a resident of Rock Hall, Maryland, received a call from his water utility following their quarterly water meter reading. To his surprise, the meter indicated that his household had used an astonishing 100,000 gallons of water over the past three months. The...
When Viola customer Ida R. saw a neighbor having water line work done in their Orangeburg, New York, neighborhood, she was curious. When she asked about it, she learned that her neighbor had an emergency home repair plan through a partnership between Veolia, their...
Jack G., an Enbridge Gas customer from Cary, North Carolina, noticed some unusual plumbing issues in his home. First, his toilet started having trouble flushing and seemed on the verge of overflowing. Then, water began backing up through his kitchen sink. Having...
Tom G., an Enbridge Gas customer, was enjoying a sunny April day in his Chapel Hill, North Carolina home until a letter from the local water utility cast a shadow on his mood. His water usage had spiked dramatically, raising the alarm that there could be a leak...
From Data to Protection: AMI and ServLine Working Together in Eufaula, AlabamaAdvanced Metering Infrastructure (AMI) is transforming how utilities approach watermanagement. These innovative systems enable utilities to detect leaks more quickly,better understand usage...
When Keith saw his water bill, he knew there was something wrong, and he knew just what had happened. Not too long before, he had discovered a leaking hose bib outside his home and had it repaired. “I had no idea how long it had been leaking, though,” he said. The...
ServLine addresses challenges for both water utilities and their customers. Lawrence County, located along Ohio’s southern border by the Ohio River, has around 25,000 households, with over half relying on Hecla Water Association for their water needs. Tony Howard, the...
Hixson Utility District of Tennessee partnered with HomeServe to offer the ServLine Leak Protection Program in 2019. We spoke with Greg Butler, HUD's General Manager, to learn how the utility's bad debt was reduced when the ServLine program paid for residents' water...
When Judy and her husband heard gurgling from a toilet in their Grove, Oklahoma home, they tried everything – plunging the toilet and even using an auger they had on hand, but nothing worked. “I had almost forgotten we had this coverage,” Judy said. They had...
When Maryland resident Tony learned from his city’s municipal office about upcoming emergency home repair plans for residents, he didn’t hesitate to sign up. With an expansive lawn, his sewer service line stretched approximately 100 feet to connect his home to the...
Dennis, a resident of Rock Hall, Maryland, received a call from his water utility following their quarterly water meter reading. To his surprise, the meter indicated that his household had used an astonishing 100,000 gallons of water over the past three months. The...
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