Comprehensive Lead Service Line Solutions for Residents
Making the Complex Simple for Residents
We’ll just go ahead and say it: there’s nothing simple about identifying, replacing, and mitigating the
potential risks of lead pipes. However, we address residential infrastructure issues over 1,400 times
every day. We know how to make the entire process streamlined, simplified, and customer-friendly
Notification
We develop and distribute letters and emails to inform residential customers about the
presence of lead lines on their property and provide detailed instructions on remediation.
These communications include a phone number for the HomeServe contact center or
another utility-approved call center for handling inquiries.
Identification
We conduct in-field testing, including scratch tests, water tests, and potholing, using local licensed contractors. Customized reporting for required pipe status and materials inventory submissions can also be provided.
Mitigation
As a proactive, cost-effective, short timeline measure to ensure clean, non-toxic drinking water, HomeServe’s Whole-Home Water Filtration Program includes equipment installation by licensed, local contractors, annual maintenance/filters, and a ten-year equipment lease. Whole-home water purification can remove a significant quantity of lead and PFAS from drinking water.
Replacement
HomeServe manages and executes residential lead service line replacements. For municipalities undergoing large-scale lead line replacement projects, we can handle overflow residential jobs. City-requested and customer-driven line replacements can be addressed on demand.
Funding
HomeServe offers the flexibility to design financing plans tailored to the needs of utilities and homeowners. Utility-designed long-term financing reduces stress related to project sizing, while homeowner funding options provide extended warranties with low monthly payments.
Eliminate Lead Pipe Problems with HomeServe
HomeServe performs more than 1,400 residential plumbing infrastructure service projects daily.
• Leader in residential infrastructure
with over 4 million customers
and 120 million utility customer
interactions annually
• Perform a half-million residential
repairs and replacements annually
• In-field project management
• Utility and consumer financing
options
• On-demand service
• Lead line identification,
replacement and mitigation
• Award-winning contact center
• 4.8 out of 5 stars post-claim
satisfaction rating
• 4.6 out of 5 Google rating
• 600 in-house agents and
24/7/365 live repair scheduling
Lead Pipes Affect Millions of Americans
7 million
people receive water from systems with excessive and harmful lead levels
9.2 million
estimated lead service lines remain in the United States
The main cause
of lead in drinking water is corrosion of lead-containing household plumbing