Gabrielle’s child was sick with lead poisoning because of their home's lead service line. She and her son lived with her father in his Lockport, New York, home. Her father diligently worked two jobs to help his daughter support his grandchild, despite a series of...
By State
ServLine Solves Problems for Water Utilities and Their Customers
by Jenna Hazelet | Oct 17, 2022
Flush against the Ohio River and Ohio’s southern border, Lawrence County is home to roughly 25,000 households, and more than half of those depend upon Hecla Water Association for their water service. General Manager Tony Howard and his staff pride themselves on a...
Climate Change, Inflation Put Pressure on Homeowners, Utilities
by Bill Eller | Oct 14, 2022
Warmer water and rising oceans equal more intense and more frequent storms, and the rise in frequency and destruction we’ve seen from storms out of the gulf and across the country are just one of the symptoms of climate change. Hurricane Ian recently demonstrated the...
Water Line Repaired for Virginia Parents-To-Be Weeks Before Baby’s Arrival
by Peter Buttrick | Oct 5, 2022
When Dominion Energy partnered with HomeServe to provide water line protection for their customers, they knew the service could represent a lifeline for homeowners facing expensive repairs. What they couldn't have known was how that partnership would go on to deliver...
Lead Water Line Replacement: New York Homeowner Saves Big
by Bill Eller | Sep 20, 2022
Linda B., a New York homeowner, had been widowed and was looking for assurance that repair costs wouldn't force her from her home. She turned to HomeServe. Linda B. of Lockport, New York, has had a difficult time of late, losing her husband in December and struggling...
Smart Move Saves Gary Woman Nearly $3,300 on Sewer Line Repair
by Bill Eller | Jul 20, 2022
Kelly B. of Gary, Indiana, built her business by making smart choices, and when she received a call from a tenant about a slow drain, she knew that enrolling her rental properties in HomeServe repair plans was another smart decision. The clay sewer pipe between her...
Plan Saves Homeowner Thousands in Repair Costs
by Dennis Lyon | Jul 20, 2022
When Eugene S. of North Little Rock, Arkansas, got a letter from the city in 2019, he didn't immediately expect anything out of the ordinary. That is until he opened it and saw that they were advising him to check for a leak in his water line based on a few elevated...
Houston Woman Saves Nearly $7,000 to Replace Faulty Plumbing with HomeServe
by Dennis Lyon | May 3, 2022
Frances W. of Houston, Texas, is an older adult on a fixed income, so when she learned about HomeServe's emergency repair plans, she thought it was a good idea. To protect herself from an emergency repair, she enrolled in plans to protect her exterior water and sewer...
NLC Service Line Warranty Program and Orem, Utah, Celebrate Service Milestone
by Dennis Lyon | May 3, 2022
What a week it’s been – and it’s only Wednesday! This week, I had the pleasure of joining my colleague Steve Bieranowski in the City of Orem, Utah to meet with our partners. Together, we celebrated an amazing milestone we reached together: $1 million in home repair...
HomeServe Acquires Louisville Based United Plumbing Company
by Bill Eller | Jan 18, 2022
Louisville, KY (January 12, 2022) - HomeServe USA (HomeServe), a leading provider of service plans, repair, and installation services for the home, today announced the acquisition of United Plumbing Company ( United Plumbing ). Based in Goshen, Kentucky, a suburb of...
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Recent Posts
Case Study: Servline in Alabama
From Data to Protection: AMI and ServLine Working Together in Eufaula, AlabamaAdvanced Metering Infrastructure (AMI) is transforming how utilities approach watermanagement. These innovative systems enable utilities to detect leaks more quickly,better understand usage...
Infrastructure Then and Now: Supporting America’s Backbone for 125 Years and Beyond
A Powerful Local Story At the turn of the 20th century, municipal leaders in Pennsylvania were laying the foundations—literally—for the systems that would fuel public health, safety, and economic growth. Water mains, sewer lines, streetlights, and paved roads...
Helping Pennsylvania Municipalities Protect Homeowners and Strengthen Communities
Municipalities across Pennsylvania face intensifying challenges in maintaining water and sewer infrastructure. According to the American Society of Civil Engineers, Pennsylvania earned a “D” grade for drinking water and a “D-” for wastewater infrastructure, reflecting...









