Flush against the Ohio River and Ohio’s southern border, Lawrence County is home to roughly 25,000 households, and more than half of those depend upon Hecla Water Association for their water service. General Manager Tony Howard and his staff pride themselves on a...
Jenna Hazelet
Economic Shock from Unpaid Utility Bills Impact Industry
by Jenna Hazelet | Oct 15, 2020 | Financial Shock, ServLine, Water Solutions
The pandemic has put many Americans into economic shock – the sudden and unexpected loss of income – and millions are struggling with unpaid utility bills because of it. At the beginning of the pandemic, many states imposed shut off moratoriums to ensure those who...
The New Normal: Re-Opening After COVID-19
by Jenna Hazelet | May 29, 2020 | Education, ServLine, Water Solutions
As many states slowly begin to re-open, lifting stay-at-home orders and allowing businesses to begin operating again, we’re faced with a “new normal.” In this new normal, every other table at a restaurant is empty, and our hairdresser wears gloves, a face shield and...
Aging Infrastructure and Finances
by Jenna Hazelet | May 27, 2020 | NLC SLWP, ServLine, Water Solutions
The COVID-19 pandemic, a once in a century public health and economic crisis, is putting a strain on every community. Residents are turning to their elected officials, and, with so much uncertainty and scrutiny surrounding the epidemic, that leadership role is a...
$1,000 Away from Ruin?
by Jenna Hazelet | Jan 30, 2017 | Financial Shock, ServLine, Water Solutions
According to the personal financing site Bankrate.com, a 2016 survey found that 64% of US residents don't have at least $1000 set aside in case of emergency. More than half (53%) reported they would have to reduce their spending in another area, use credit cards, or...
Most of Your Customers Can’t Afford to Replace Their Water Line
by Jenna Hazelet | Jan 30, 2017 | Financial Shock, ServLine, Water Solutions
Did you know that 41% of Americans said they could pay for an unexpected emergency from their savings accounts? If there's anything we've learned as adults, it's that if something expensive can go wrong, at some point it will go wrong. According to a 2017 by Bankrate,...
Recent Posts
How Much Are Water Leaks Costing You and Your Customers?
Aside from wasting a tremendous amount of water, leaking water and sewer lines can result in unexpected high water bills and repair emergencies for which your customers are unprepared. Leaks are also costly to the utility, leading to lost revenue, bad debt and...
Lead lines, water loss, and leak administration – OH MY! Webinar with NRWA
In addition to public infrastructure challenges, water systems are dedicating resources to support customers with myriad private infrastructure issues. An average household in the U.S. uses about 300 gallons of water every day, 12% of which is lost to water leaks from...
Case Study: ServLine Lost Water Product
“Among residential customers, water leaks in their home used to be a real problem for us,” continued Cam, who has been GM at Kingsbury General Improvement District of Stateline, Nevada (KGID) since 2008. “It wasn’t so much the financial cost to us because of the way...