San Diego was the first city in California to embrace the National League of Cities (NLC) Service Line Warranty Program, and, as the City’s Preferred Service Line Warranty Partner, the repair service program raises awareness...
Knowledge Center
Case Study: Minneapolis, MN
Itzel Perez Dominguez considered the purchase of a home – her first – carefully. She knew she’d be responsible for the mortgage, homeowners insurance and taxes, and she reviewed her options thoroughly before committing to buying a home in Minneapolis. Buying a home...
Case Study: Edina, MN
When Peter B. of Edina, Minnesota, had a water line break, he avoided a costly repair because he was covered by the National League of Cities (NLC) Service Line Warranty Program. “Your service was worth every penny,” he said. “We had a service line break in the dead...
Case Study: Jackson, MS
Theresa Alexander had a problem that was not going away: sewage was spilling from an open pipe into her yard. Theresa had lived in her tight-knit Jackson, Mississippi, neighborhood for nearly two decades, where she enjoyed good relationships with her neighbors,...
Case Study: Waukegan, Illinois
Paul T. of Waukegan, Illinois, a 96-year-old World War II and Korean War veteran, was living his retirement years surrounded by his family. He shared his home with the children he had raised there and his grandchild. Having his family around him helped the older...
Case Study: New York State
The National League of Cities (NLC) Service Line Warranty Program works in partnership with over 700 municipalities and utilities across the U.S., educating homeowners about their water and sewer service line responsibilities and providing optional, affordable...
Aging Infrastructure: A Guide to Educating and Protecting Homeowners
Do your residents know about the potential problem lurking beneath their lawns? Or are they unaware of the possibility their service lines could fail and cost them thousands of dollars in repairs? As a municipal official, you know the homeowner is responsible for the...
Economic Shock Can Threaten Vulnerable Residents
Economic shock is a bigger threat than you or residents you serve may realize. Economic shock, or a large and unexpected expense, impacts roughly 60 percent of American households each year – the obstacle could be medical bills, a car or home repair or a job loss – so...
NLC Service Line Warranty Program Partner Testimonial – Jason Ashmor, Mayor, City of Sesser, Illinois
Partner Testimonial, Illinois, filmed at the NLC City Summit 2019. Discussion of why did city decide to participate in program, benefits to the community, use of revenue share funds, and would the city recommend to others.
NLC Service Line Warranty Program Partner Testimonial – Glenn Otto, At Large Councilmember, City of Huber Heights, Ohio
SearchSubscribe to Monthly Emails
Recent Posts
The Hidden Cost of Water Leaks Explained
The ServLine Leak Protection Program helps protect the water provider and customers from the unexpected cost of a service line leak, including recapturing lost revenue and bad debt. In addition, the effort involved in leak adjustment administration is taken on by the...
HomeServe Ensures a Bright 2022 Holiday Season for Customers
The holidays can be a glorious time of togetherness, giving, and wonderful memories. Unfortunately, for some of HomeServe's customers, the most memorable event of the 2022 holiday season will be that their water or sewer line froze up due to extreme cold temperatures....
Infrastructure Bill: Start Planning Now to Obtain Funding for Water Projects
The Infrastructure Investment and Jobs Act, or the bipartisan infrastructure bill, will disseminate billions of dollars to states and local governments for infrastructure projects throughout the country, including the replacement of lead service lines. But how will...