San Diego was the first city in California to adopt the National League of Cities (NLC) Service Line Warranty Program. As the City’s preferred partner, this repair service program informs the City’s 250,000 residential water customers about their service line responsibilities at no cost to the City.
A NEED FOR EDUCATION
In the HomeServe 2024 State of the American Home survey, 75% of respondents said they had a home emergency repair in the past 12 months, with 41% having $500 or less set aside for an emergency repair. In addition, 76% of respondents would prefer a professional to repair or replace a water or sewer service line. Many residents are unaware of their service line responsibilities and don’t realize what poor shape our national water infrastructure is in, with more than 40% of that infrastructure considered poor, very poor or elapsed.
DEDICATED TO SERVICE
The program, administered by HomeServe, offers affordable water and sewer service line repair plans to homeowners. In San Diego, more than 10k homeowners are enrolled in over 14k repair service plans. Policyholders have saved more than $4 million in home repair costs. In California, the program boasts 37 partners with more than 143k customers. In the last three years, the program has successfully completed over 86K jobs, saving customers $50 million, and, nationally, the program has performed 1.5 million repairs, saving policyholders more than $898 million…
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