John Brenner, Pennsylvania Municipal League Deputy Executive Director, speaks about his personal experience with the NLC Service Line Warranty Program.
Education
Quality of Life of Citizens Priority for City Officials
As we begin 2019 and think about the changes we want in our own lives, we also should be thinking about the changes in our communities. A city is more than infrastructure and buildings, codes and taxes. A city is its residents, and the best way to retain and attract...
The Fallout From Service Line Failures
Water damage to a home, whether from a sewer backup or an interior plumbing problem, is not something to take lightly – and, in some cases, homeowners insurance won’t cover not only the plumbing, but the water damage to the home, unless the homeowner has purchased...
NLC Service Line Warranty Program Helps Salt Lake Resident With Problem Sewer Line
Helen T. of Salt Lake City knew she needed to do something about her sewer line – it had gotten to the point that she had to have it cleaned out annually to clear it of roots. “My sewer line is old and clay,” she said. However, figuring out exactly how to approach the...
Customer Testimonials and Thank Yous
HomeServe's 15th Anniversary Video
CEO’s Corner
Sewer And Water Line WarrantiesFeedback from employees has revealed that many wish to be involved in activities that support community initiatives. So our corporate social responsibility initiatives also serve as a platform for meaningful employee engagement. Through...
Imagine A Day Without Water
It was 11 p.m. Sept. 14, and the Cape Fear Public Utility Authority had a problem, one that could be described as either as small as a 48-inch raw water pipe or as large as a hurricane. These two things, the raw water pipeline and Hurricane Florence, had come together...
Three Environmental Factors That Cause Service Lines To Fail
Are your residents aware of their responsibility to maintain their water and sewer service lines? In a State of the Home Winter survey, 13 percent of respondents thought service lines are the responsibility of the municipality or utility, and 18 percent didn’t know...
Bryan Long, City Manager, Lawton, OK
The program payouts have been huge for our homeowners; over $230,000 in water and sewer line repairs alone in 24 months. It really illustrates the fact that the program is responsive.
Bryan Long
City Manager
Lawton, OK
Ruth Volbre, Assistant City Administrator, Berwyn, IL
The majority of the homes within our municipality are from the early 1900’s with the original service lines. The city heard the need of this insurance from residents. High quality of customer service, reasonable prices, and use of locally licensed plumbers. SLWA offers a good product and quality customer service to Berwyn’s residents.
Ruth Volbre
Assistant City Administrator
Berwyn, IL
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Recent Posts
Water Infrastructure: Cities Shouldering Most of the Cost
Water utilities are struggling with water loss, aging water infrastructure and rising maintenance costs across the country. Bill Eller, Senior Vice President of Business Development at HomeServe, recently interviewed Carolyn Berndt, National League of Cities...
Smart Move Saves Gary Woman Nearly $3,300 on Sewer Line Repair
Kelly B. of Gary, Indiana, built her business by making smart choices, and when she received a call from a tenant about a slow drain, she knew that enrolling her rental properties in HomeServe repair plans was another smart decision. The clay sewer pipe between her...
Plan Saves Homeowner Thousands in Repair Costs
When Eugene S. of North Little Rock, Arkansas, got a letter from the city in 2019, he didn't immediately expect anything out of the ordinary. That is until he opened it and saw that they were advising him to check for a leak in his water line based on a few elevated...