In the latest issue of our Energy Views Newsletter, we have an interview with Glen Thomas. As a former Chairman of the Pennsylvania Public Utility Commission, Glen provides great insights about how the dramatic evolution in the energy industry is changing the role of...
Energy Cooperatives
Smart Home Devices Adoption Increases – HomeServe Research
HomeServe’s Biannual State of the Home Survey examines the financial impact of home repairs and other factors related to the state of the American home. The most recent survey examined the adoption of smart home devices. The majority of respondents – 56 percent –...
Introducing the HomeServe Cares Foundation
We are proud to share that HomeServe launched the HomeServe Cares Foundation, a four-pillar Corporate Social Responsibility program, this past April. The Foundation is backed by a substantial financial commitment to support the mission of Spreading Hope and Supporting...
Utility Regulators Face a New Reality
With the energy industry in the midst of an evolution, cooperatives are more clearly understanding the need for transformation from a role of commodity supplier to “ratepayers” to a trusted advisor on a range of energy issues to a more and more sophisticated and...
Observing Energy Efficiency Day
Energy Efficiency Day will be observed Oct. 2, raising awareness about the benefits of energy efficiency in lowering consumer costs, alleviating demand on the grid and improving health. Buildings in the United States use nearly 40 percent of total energy, including 68...
Energy Infrastructure Impacted by Age
Most energy consumers don’t think about the electricity and natural gas that powers their appliances and heats and lights their home – unless there’s a problem. Given the age and condition of our energy infrastructure, the problems compound every year. Through the...
National Tune Up Day: Get Ready for Winter
With fall comes cooler weather, hot drinks, sweaters and … heating system maintenance? That's right, it's time for National Tune Up Day! The colder it gets, the harder our heating systems work, and the more likely they are to break down if there is an ongoing problem....
Ideas to Improve Customer Satisfaction at Contractor Conference
A group of the top contractors in HomeServe’s network of more than 1,600 across the country attended the fourth-annual Contractors Conference Sept. 18-20 in San Antonio, where they discussed continuous improvement of customer service, closing the labor gap and...
Help Your Residents Prepare During Emergency Preparedness Month
September is Emergency Preparedness Month and, in the event of a disaster, there are several things your residents should know about their electrical service in particular, and energy safety in general. Many consumers are unaware of how to prepare their homes for...
Your ACSI Score: Four Ways to Boost It
Energy cooperatives have maintained their 73% satisfaction score between 2021 and 2022 according to the American Customer Service Index, even through extreme weather and unprecedented global events. This is called the ASCI Score. You already know the country’s aging...
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Recent Posts
Tech Protection Provides New Avenue for Engagement for Coops
A New Offering for Utilities to Increase Customer Engagement and Satisfaction Norwalk, Connecticut – Engaging customers is a challenge for cooperatives, especially renters and low-and moderate-income homeowners because they may not need or be able to afford...
Public-Private Partnership between HomeServe and Energy Co-Op Benefits Retiree
It started with a high electric bill. “I should have known then,” said Carol R. of Mason, Illinois. “The electricity bill went to $450.” However, it was the tail end of spring, and she was still using the furnace. Maybe the unseasonable cold was the problem. But just...
Electrical Hazard: HomeServe Helps Landlord Keep Tenants Safe from Across the Country
Linda O. sprung into action when her tenants called her about an electrical outage in the home. Linda O. is a property owner, and as a landlord her biggest priority is to ensure her tenants are happy and safe in the place they call home. And even though Linda lives in...