Rashida B. of Silver Spring, Maryland, is a big believer in being prepared. "I have insurance for everything," she said. "You never know when you’re going to need it." So, when she became aware of plans that would allow her to protect herself from the cost of...
How the Program Works
by HomeServe USA | May 12, 2023 | General Videos, Knowledge Center, Videos, Water Solutions
The NLC Service Line Warranty Program is currently available in over 1200 municipalities across the country.
Houston Woman Saves Nearly $7,000 to Replace Faulty Plumbing with HomeServe
by Bill Eller | May 11, 2023 | Customer Testimonials water, Service Line Responsibilities, Testimonials, Texas, Water Solutions
Frances W. of Houston, Texas, is an older adult on a fixed income, so when she learned about HomeServe's emergency repair plans, she thought it was a good idea. To protect herself from an emergency repair, she enrolled in plans to protect her exterior water and sewer...
NY Man Saves $2,700 with Exterior Electrical Plan
by Bill Eller | May 11, 2023 | By State, Customer Testimonials water, Education, Financial Shock, New York, Service Line Responsibilities, Testimonials, Water Solutions
The town of Oceanside, New York typically only sees a few severe weather storms every year. So, when local resident and homeowner Tom W. noticed his lights flickering sometimes this past summer during some high winds, he made a mental note to investigate further if it...
Basement Backup Problem Solved by Caring HomeServe Customer Agents
by Bill Eller | Apr 13, 2023 | By State, Customer Testimonials water, NLC SLWP, Pennsylvania, Testimonials, Water Solutions
After 40 years in the extermination business, Vincent L. knew good customer service. And when he found himself with a basement full of water while his 88-year-old mother was ill, Vincent needed customer service. "I went into the basement, and it was full of water," he...
Lead Water Service Lines Pose Hidden, Yet Expensive, Danger
by Bill Eller | Apr 10, 2023 | Education, Financial Shock, Lead in Water, NLC SLWP, Water Solutions
When water runs through lead water service lines, it picks up minute particles of lead, carrying them along into homes, where residents drink it, cook with it, and wash their dishes, clothes and themselves in it. More than 9 million homes are served by lead water...
Solutions for Municipalities and Residents
by Bill Eller | Mar 27, 2023 | Education, Intergenerational Communities, Knowledge Center, Large Cities, Millennials, Public-Private Partnerships, Publications, Service Line Responsibilities, Water Solutions
Solutions for residential customers’ water, sewer and interior plumbing line issues can help fund important initiatives while also increasing customer satisfaction and goodwill. Support homeowners and improve engagement with aging infrastructure, water conservation,...
The Hidden Cost of Water Leaks Explained
by HomeServe USA | Mar 15, 2023 | Education, Financial Shock, Green Initiatives, Infographics, Infrastructure, Knowledge Center, Public-Private Partnerships, ServLine, Water Conservation, Water Loss, Water Solutions
The ServLine Leak Protection Program helps protect the water provider and customers from the unexpected cost of a service line leak, including recapturing lost revenue and bad debt. In addition, the effort involved in leak adjustment administration is taken on by the...
Longtime Customer’s Coverage Pays Off with $4,000 Repair
by Bill Eller | Jan 20, 2023 | By State, Customer Testimonials water, Education, Pennsylvania, Service Line Responsibilities, Testimonials, Water Solutions
Ed V. was accustomed to receiving frequent phone calls from his mother Dolores. After all, she's 90 years young and living by herself in her Kulpmont, Pennsylvania home of over 50 years. But on one early February day, Dolores called her son because she noticed water...
HomeServe Ensures a Bright 2022 Holiday Season for Customers
by Bill Eller | Jan 13, 2023 | Education, Frozen Pipes, Home Maintenance, Infographics, Knowledge Center, Public-Private Partnerships, Service Line Responsibilities, Water Solutions
The holidays can be a glorious time of togetherness, giving, and wonderful memories. Unfortunately, for some of HomeServe's customers, the most memorable event of the 2022 holiday season will be that their water or sewer line froze up due to extreme cold temperatures....
Recent Posts
Virginia Homeowner Breathes Easy Thanks to Water Line Replacement
Judy B. of Annandale, Virginia had been living in her home for about 50 years, and knew for a fact that it had been standing long before she moved in. So, it wasn’t exactly a shock when earlier this year, problems with her water line started to arise. Judy has been a...
Infrastructure Week 2023
Happy Infrastructure Week! We will be adding new infrastructure information, statistics, and more every day, so don’t forget to check back.Over the Last 5 YearsPeople StoriesItzel Perez Dominguez considered the purchase of a home – her first – carefully. She knew...
High Consumption and Leading Causes of Water Loss
Residents are changing their approaches to water conservation, especially as climate change leads to irregular weather patterns. High consumption and water leaks can come through everyday tasks, such as gardening and watering the lawn, but the gallons that can be lost...