City of Edina, Minnesota, homeowner Peter B. had a water line break. He avoided a costly repair because he was covered by the National League of Cities (NLC) Service Line Warranty Program offered in partnership with the City. “Your service was worth every penny,” he...
Theresa Alexander had a problem that was not going away: sewage was spilling from an open pipe into her yard. Theresa had lived in her tight-knit Jackson, Mississippi, neighborhood for nearly two decades, where she enjoyed good relationships with her neighbors,...
Paul T. of Waukegan, Illinois, a 96-year-old World War II and Korean War veteran, was living his retirement years surrounded by his family. He shared his home with the children he had raised there and his grandchild. Having his family around him helped the older...
The National League of Cities (NLC) Service Line Warranty Program works in partnership with over 700 municipalities and utilities across the U.S., educating homeowners about their water and sewer service line responsibilities and providing optional, affordable...
Only a few weeks ago, managing loads and consumer engagement were at the top of your mind, but now, you may be looking at having essential employees living in their workspace to maintain the grid, employees falling ill or operational challenges. It's time for focused...
While there are many places for homeowners to cut costs with simple DIY home repairs, with some projects there are safety risks and a potential for creating an expensive problem. Here are some DIY home repairs homeowners should not attempt to do. 1. Electrical...
With ever-increasing numbers of confirmed coronavirus cases, businesses shuttering, layoffs and furloughs, it is only natural that we seek out positive stories to counterbalance growing anxiety. The good news is we are rising to the occasion, being kind and helpful to...
Do your residents know about the potential problem lurking beneath their lawns? Or are they unaware of the possibility their service lines could fail and cost them thousands of dollars in repairs? As a municipal official, you know the homeowner is responsible for the...
Highland Cemetery has been a landmark in Prairie Village, Kansas, since before the Civil War, when two local families, the Nalls and the Whites, established a family cemetery where the two families’ land met. “It's a piece of history for Prairie Village,” said Mayor...
In these times of social distancing, we're pre-paying for takeout, avoiding crowds and skipping visits with at-risk loved ones. But what can your customers expect when they need an emergency home repair and a technician must visit their home for emergency home...
When water runs through lead water service lines, it picks up minute particles of lead, carrying them along into homes, where residents drink it, cook with it, and wash their dishes, clothes and themselves in it. More than 9 million homes are served by lead water...
Solutions for residential customers’ water, sewer and interior plumbing line issues can help fund important initiatives while also increasing customer satisfaction and goodwill. Support homeowners and improve engagement with aging infrastructure, water conservation,...
The ServLine Leak Protection Program helps protect the water provider and customers from the unexpected cost of a service line leak, including recapturing lost revenue and bad debt. In addition, the effort involved in leak adjustment administration is taken on by the...
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