Electric Vehicle Resources
Cooperatives Can Now Deliver Peace of Mind to the EV Member Experience
Electric Vehicle adoption is expected to accelerate, with more than 20 percent of annual vehicle sales expected to be EVs by 2030. As more EVs enter the market, more of your members will be requesting information on charger installation and incentive programs.
A JD Power study indicates that members who are made are aware of incentive programs participate in those programs, and their satisfaction with their energy cooperative increases. However, nearly 50% of those polled indicated they didn’t know if their co-op offered such programs.
Over 70% of electric vehicle (EV) owners express concern at the potential of their Level 2 charger breaking down. HomeServe has introduced a first-to-market solution with cooperative members in mind. Our Interior Electrical with EV Charger Protection Plan ensures member concerns can be quickly remedied when their Level 2 EV charger (EVSE) is not functioning, reducing potential negative impacts to cooperatives’ call centers. We can help educate your members and fill the charger warranty gap or provide protection for out-of-warranty chargers.
Additional Resources
Engaging with Millennials: Why It Matters
Pillars of Engagement in a Changing World
How Strong Customer Engagement Positions Utilities as Solution Providers
Blog Post
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California Water Customer Saves Thousands in Repairs
When California Water Service customer John B. received information in the mail about repair coverage for his home's essential systems, he decided to enroll. That decision has since saved him more than $7,200 in repair costs — covering everything from unclogging sinks...