When Viola customer Ida R. saw a neighbor having water line work done in their Orangeburg, New York, neighborhood, she was curious. When she asked about it, she learned that her neighbor had an emergency home repair plan through a partnership between Veolia, their...
Jack G., an Enbridge Gas customer from Cary, North Carolina, noticed some unusual plumbing issues in his home. First, his toilet started having trouble flushing and seemed on the verge of overflowing. Then, water began backing up through his kitchen sink. Having...
Tom G., an Enbridge Gas customer, was enjoying a sunny April day in his Chapel Hill, North Carolina home until a letter from the local water utility cast a shadow on his mood. His water usage had spiked dramatically, raising the alarm that there could be a leak...
From Data to Protection: AMI and ServLine Working Together in Eufaula, AlabamaAdvanced Metering Infrastructure (AMI) is transforming how utilities approach watermanagement. These innovative systems enable utilities to detect leaks more quickly,better understand usage...
A Powerful Local Story At the turn of the 20th century, municipal leaders in Pennsylvania were laying the foundations—literally—for the systems that would fuel public health, safety, and economic growth. Water mains, sewer lines, streetlights, and paved roads...
Municipalities across Pennsylvania face intensifying challenges in maintaining water and sewer infrastructure. According to the American Society of Civil Engineers, Pennsylvania earned a “D” grade for drinking water and a “D-” for wastewater infrastructure, reflecting...
Ken, a Red Boiling Springs resident, had already moved out of his home and was on the verge of selling it when a large water bill hit his mailbox. The $400 outstanding water bill from Red Boiling Springs Utilities could complicate things because the bill arrived...
When an Alabama resident received a call from her water provider, Chilton Water Authority, to inform her that the current month’s water bill had reached nearly $600, she was confused. As this was a vacation home that was not consistently occupied, Betsy got in touch...
The Service Line Program by HomeServe educates homeowners about their service line responsibilities and provides protection against unexpected and costly service line issues. By partnering with local contractors, the program also support the local economy and...
City of Arlington customer Stephanie M. received an email from the city informing her that her household had been logging usage of 49 gallons of water per hour for the past 48 hours. “I was shocked, because they were saying the water usage was happening overnight,...
When Judy and her husband heard gurgling from a toilet in their Grove, Oklahoma home, they tried everything – plunging the toilet and even using an auger they had on hand, but nothing worked. “I had almost forgotten we had this coverage,” Judy said. They had...
Through a partnership with ServLine, a Pine-Strawberry Water District customer was saved from a $630 water bill caused by a leak at her cabin in Gila County, Arizona. The cabin, which she and her extended family used for weekend getaways and hunting trips,...
Barbara H., a Mount Sterling Water and Sewer utility customer had an annoying reoccurring problem at her home: parts of her lawn periodically became swampy. “You would walk on the ground, and it was very wet,” she said. These wet spots posed a problem for Barbara,...
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