When an Alabama resident received a call from her water provider, Chilton Water Authority, to inform her that the current month’s water bill had reached nearly $600, she was confused. As this was a vacation home that was not consistently occupied, Betsy got in touch with her son and asked him to check on the house. When he arrived, he discovered that a pipe had burst in the upstairs part of the house during a freeze, resulting in major water damage.
While Betsy started sorting through insurance claims for the damage, she also worried about the unusually high-water bill. Wanting to explore any possible options, she called Chilton Water Authority to ask if they could help. They suggested she contact ServLine, a partner of theirs, and see if her situation qualified for assistance. Betsy reached out and was pleased to learn that through ServLine, she was protected against 
high water bills caused by plumbing issues. She filed a claim and, not long after, received a credit of $594.
“I couldn’t believe what a bright light ServLine has been in this mess of a situation,” she said. “I’m very appreciative of this service knowing it’s one thing that is off my plate.”
“Chilton Water told me how pleased they have been with the partnership, and that they’ve seen what you did for some residents facing similar situations,” Betsy said. “I can certainly see why, and I’m so thankful they have this protection for their customers.”
ServLine’s support gave Betsy some relief during a challenging time. With the unexpected water bill resolved, she was able to focus her attention on getting her home repaired and back in order. She shared that she’s very grateful for the guidance from Chilton Water Authority in recommending ServLine.
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