City of Arlington customer Stephanie M. received an email from the city informing her that her household had been logging usage of 49 gallons of water per hour for the past 48 hours.
“I was shocked, because they were saying the water usage was happening overnight, even when we were asleep,” said Stephanie. “It’s just my partner and I, so I immediately knew something was very wrong.”
Luckily, the City had partnered with Service Line Warranties of America (SLWA), part of the HomeServe family, to offer optional repair plans to protect residents from unexpected service line issues. Stephanie signed up for interior plumbing, exterior water line and exterior sewer line coverage eight years ago, after asking her local councilman if he felt it was worth enrolling in. He said it was a smart idea, and she’s been a customer ever since. Because of this, she knew exactly who to call for this unexpected water leak issue.
“This wasn’t the first repair I have had to call in about in the eight years I’ve been a customer, but I had a feeling that it would be the largest,” said Stephanie.
A local and reliable member of SLWA’s contractor network, Drain Plumbing Service, was quickly dispatched to Stephanie’s home after she called in and explained her situation to an agent. Soon enough, two separate problems areas were found: a leak in the pipe under her concrete foundation along with a leak in the water line under the front lawn. Luckily, the repair plans that Stephanie was enrolled in covered these issues at no additional cost to her.
“The plumber put a plan together on both issues and kept me informed during the entire process,” said Stephanie. “I felt that my property was treated with respect, and everybody showed up when they said they would.”
After the repair work was completed, Stephanie saved $3,000 along with the hassle of hiring someone on her own to diagnose and fix both problems.
“I can’t stop telling people what happened to me, because you don’t think you need this type of coverage until you do,” said Stephanie. “I felt heard during this entire experience and am grateful that they were so thorough.”
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