Tony R. of Wichita had grown up in his grandparents’ home on Waco Avenue, and he returned to the home that had been in his family since 1942 when it came into his possession ten years ago. That was when he noticed the plumbing problems: much of the home had low...
Case Studies
Case Study: Memphis, TN
by HomeServe USA | Apr 13, 2020
Janet K. of Memphis knew there was a problem with roots invading her sewer system for years. Her church had stepped in to help her by hiring a plumber to clear the sewer line once before when the clog was especially bad. She had a fixed income, was widowed and on...
Case Study: Buffalo, NY
by HomeServe USA | Apr 13, 2020
In early January, there was a knock on Dolores K.’s front door and a Buffalo Water representative told the 81-year-old woman a sinkhole in the road in front of her house was caused by a leak in her water service line – and she had 24 hours to have it repaired or her...
Case Study: San Diego, CA
by HomeServe USA | Apr 13, 2020
San Diego was the first city in California to embrace the National League of Cities (NLC) Service Line Warranty Program, and, as the City’s Preferred Service Line Warranty Partner, the repair service program raises awareness...
Case Study: Minneapolis, MN
by HomeServe USA | Apr 13, 2020
Itzel Perez Dominguez considered the purchase of a home – her first – carefully. She knew she’d be responsible for the mortgage, homeowners insurance and taxes, and she reviewed her options thoroughly before committing to buying a home in Minneapolis. Buying a home...
Case Study: Edina, MN
by HomeServe USA | Apr 13, 2020
When Peter B. of Edina, Minnesota, had a water line break, he avoided a costly repair because he was covered by the National League of Cities (NLC) Service Line Warranty Program. “Your service was worth every penny,” he said. “We had a service line break in the dead...
Case Study: Jackson, MS
by HomeServe USA | Apr 13, 2020
Theresa Alexander had a problem that was not going away: sewage was spilling from an open pipe into her yard. Theresa had lived in her tight-knit Jackson, Mississippi, neighborhood for nearly two decades, where she enjoyed good relationships with her neighbors,...
Case Study: Waukegan, Illinois
by HomeServe USA | Apr 13, 2020
Paul T. of Waukegan, Illinois, a 96-year-old World War II and Korean War veteran, was living his retirement years surrounded by his family. He shared his home with the children he had raised there and his grandchild. Having his family around him helped the older...
Case Study: New York State
by HomeServe USA | Apr 13, 2020
The National League of Cities (NLC) Service Line Warranty Program works in partnership with over 700 municipalities and utilities across the U.S., educating homeowners about their water and sewer service line responsibilities and providing optional, affordable...
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Recent Posts
Case Study: Independence, Missouri
When cities with over 10,000 partner with the NLC SLWP, the program pays their NLC membership dues for three years. Independence, Missouri took advantage of this offer, and the wide range of other resources our program offers to help build better communities.
HomeServe Helps Yonkers Resident Solve a Serious Problem
Evangelina Gonzalez of Yonkers noticed many of her neighbors were experiencing water line breaks, especially during the winter months, and began worrying about the line servicing her home. The City of Yonkers partnered with a warranty company (NOT HomeServe) to offer...
Case Study: Orem, UT
The All-Together Playground in Orem, Utah, is the first of its kind in Utah County and on the crest of a movement to make play accessible to all children and provide children with disabilities a way to play alongside their peers. Among the sources of funding were...