An expert panel will address “Aging Water Infrastructure in Our Communities,” during an online roundtable at 3 p.m. April 27. Tameika Isaac Devine, Derek Green and Scott Benson will speak about our country’s aging water and sewer infrastructure, which will need...
Animated video explaining the ServLine program.
With fall and colder weather comes the possibility of burst and frozen pipes. Now is the time to encourage your residents to winterize their home plumbing system and preventing pipes from freezing before inclement weather causes a home repair emergency. If residents...
More than 40 percent of your community’s residents don’t know they’re responsible for their water and sewer service lines and will turn to municipal or utility representatives when there is an issue with their lines. In a survey, 18 percent of homeowners didn’t know...
Our communities have an aging infrastructure problem, and water line leaks waste trillions of gallons of water each year. Research has shown that water service lines made of materials such as lead, copper and galvanized steel will reach the end of their usable...
Infrastructure is aging, the national deficit is growing and tax revenue has taken a hit from COVID-19. Many communities are wondering where they will find the funds to provide basic services to their residents, let alone address deferred maintenance on infrastructure...
Linda J. of Baton Rouge learned the hard way that all home warranties are not created equal when she needed a sewer repair. She thought she was covered in the case of a broken sewer line repair – after all, she had a plumbing policy from a national home warranty...
One of the furthest reaching impacts of COVID-19; one many of your residents will likely not see until it's playing out in its entirety; is how reduced tax collections will alter this year's and next year's municipal budgets, forcing many communities to cut costs. In...
During National Safety Month, you’re focusing on ways to be safe both at home and at work. Since we’re all preoccupied with improving our personal hygiene to fight the global pandemic, and water is such an important component of personal hygiene, have you considered...
The COVID-19 pandemic has brought new challenges to local and utility leaders. How do you keep the utilities running, ensure the safety of your employees and residents, or hold public meetings in the social distancing era? There's no one-size-fits-all solution, so...
Danielle W. of Omaha was headed home on a weekday afternoon after work with her children when she turned onto her street and saw there had been a substantial change from when her family had left that morning – the street had been dug up. “We hadn’t had a problem (with...
Ronald P. of Cornelius, North Carolina had the shock of the century upon opening his quarterly water bill in early July. The number he’d typically expect to see was nearly quadrupled. After reading over a few times to make sure he saw his balance correctly, Ronald...
City of Arlington customer Cynthia C. has always felt a sense of community on her street, and one recent August evening proved no different. Her neighbor reached out to let Cynthia know that there was water bubbling up from her front lawn. Upon a quick look herself,...
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