For utility customers, a high water bill can result in a long payment plan and a feeling of dissatisfaction with the water utility. ServLine protects the customer from the expense and delivers a seamless and positive claims experience, which increases utility customer...
Millennials
Solutions for Municipalities and Residents
by Bill Eller | Mar 27, 2023
Solutions for residential customers’ water, sewer and interior plumbing line issues can help fund important initiatives while also increasing customer satisfaction and goodwill. Support homeowners and improve engagement with aging infrastructure, water conservation,...
Social Media: Friend or Foe
by Sam Wade | Jul 3, 2022
Social media implications, at the recent Illinois Rural Water Conference, was listed as one of the many challenges utilities currently face and will continue to face over the next 10 years. An MIT study concluded that falsehoods are 70% more likely to be shared with...
Lead Service Line Replacement Programs Made More Complex by Incomplete Data
by Bill Eller | Mar 14, 2022
We don’t know how many lead service lines remain in service, and estimates vary by the millions. The American Water Works Association estimated that there are more than 6 million lead service lines across the country, but other sources put the number closer to 9...
Inflation a Financial Shock to the System for LMI Homeowners
by Bill Eller | Feb 11, 2022
Inflation has soared higher than any point in the last four decades, reaching 7.5 percent and spurred by supply-chain issues. The Labor Department announced that the consumer-price index, a measurement of the consumer cost of goods and services, has reached its...
Millennial Homeowners Surprised by Maintenance Costs
by Bill Eller | Jan 27, 2021
Millennial homeowners make up 40 percent of new home buyers, moving into the market at a later age than prior generations. However, homeownership has been more stressful, expensive and disappointing than Millennials anticipated. In a survey, 43 percent of Millennial...
When Buying a New Home, Examine the Plumbing
by Bill Eller | Jan 12, 2021
Nearly a quarter of Millennials and Zennials have expressed dissatisfaction with their current home after working from home during the coronavirus pandemic, according to the HomeServe Biannual State of the Home survey conducted by The Harris Poll. That means they're...
NLC Webinar: The Home is Essential: Solutions for Local Governments and Homeowners from HomeServe
by HomeServe USA | May 14, 2020
Local governments are facing many challenges during this pandemic. Helping residents shelter safely at home, protecting essential workers, and looming budget cuts are at the forefront. The impact of stay at home orders has further enhanced the reliance on our homes....
Aging Infrastructure: A Guide to Educating and Protecting Homeowners
by Dennis Lyon | Apr 1, 2020
Do your residents know about the potential problem lurking beneath their lawns? Or are they unaware of the possibility their service lines could fail and cost them thousands of dollars in repairs? As a municipal official, you know the homeowner is responsible for the...
Millennials Buying Housing Face Difficulties Finding Affordable Homes
by Christie Myers | Dec 5, 2019
Christie Myers, Managing Director of Opportunity Dallas, addresses the affordable housing challenges of Millennials. Felicia’s story isn’t unique, but her determination, despite the hand she’s been dealt, is admirable. A Constellation of Rising Stars Seven years ago,...
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Recent Posts
Leak Protection Solutions for Utilities and Their Customers
For utility customers, a high water bill can result in a long payment plan and a feeling of dissatisfaction with the water utility. ServLine protects the customer from the expense and delivers a seamless and positive claims experience, which increases utility customer...
Solutions for Municipalities and Residents
Solutions for residential customers’ water, sewer and interior plumbing line issues can help fund important initiatives while also increasing customer satisfaction and goodwill. Support homeowners and improve engagement with aging infrastructure, water conservation,...
Social Media: Friend or Foe
Social media implications, at the recent Illinois Rural Water Conference, was listed as one of the many challenges utilities currently face and will continue to face over the next 10 years. An MIT study concluded that falsehoods are 70% more likely to be shared with...