Flush against the Ohio River and Ohio’s southern border, Lawrence County is home to roughly 25,000 households, and more than half of those depend upon Hecla Water Association for their water service. General Manager Tony Howard and his staff pride themselves on a...
Jenna Hazelet
Economic Shock from Unpaid Utility Bills Impact Industry
by Jenna Hazelet | Oct 15, 2020 | Financial Shock, ServLine, Water Solutions
The pandemic has put many Americans into economic shock – the sudden and unexpected loss of income – and millions are struggling with unpaid utility bills because of it. At the beginning of the pandemic, many states imposed shut off moratoriums to ensure those who...
The New Normal: Re-Opening After COVID-19
by Jenna Hazelet | May 29, 2020 | Education, ServLine, Water Solutions
As many states slowly begin to re-open, lifting stay-at-home orders and allowing businesses to begin operating again, we’re faced with a “new normal.” In this new normal, every other table at a restaurant is empty, and our hairdresser wears gloves, a face shield and...
Aging Infrastructure and Finances
by Jenna Hazelet | May 27, 2020 | NLC SLWP, ServLine, Water Solutions
The COVID-19 pandemic, a once in a century public health and economic crisis, is putting a strain on every community. Residents are turning to their elected officials, and, with so much uncertainty and scrutiny surrounding the epidemic, that leadership role is a...
$1,000 Away from Ruin?
by Jenna Hazelet | Jan 30, 2017 | Financial Shock, ServLine, Water Solutions
According to the personal financing site Bankrate.com, a 2016 survey found that 64% of US residents don't have at least $1000 set aside in case of emergency. More than half (53%) reported they would have to reduce their spending in another area, use credit cards, or...
Most of Your Customers Can’t Afford to Replace Their Water Line
by Jenna Hazelet | Jan 30, 2017 | Financial Shock, ServLine, Water Solutions
Did you know that 41% of Americans said they could pay for an unexpected emergency from their savings accounts? If there's anything we've learned as adults, it's that if something expensive can go wrong, at some point it will go wrong. According to a 2017 by Bankrate,...
Recent Posts
ServLine – How it works
Running a water system can be complicated. Customer leaks don’t have to be! The ServLine Leak Protection Program helps to safeguard communities and build stronger utilities. Plus, ServLine also lowers costs by helping utilities recapture lost revenue and bad...
ServLine Leak Protection Solution Key Advantages
Many utilities offer Leak Adjustment policies to their residents, but most result in lost revenue for the utility. Jenna Hazelet, Business Development Director discusses the key advantages of the ServLine Leak Protection Solution for residents and the utility,...
Boost Satisfaction with ServLine – Insights from Mark Slater
The ServLine Leak Protection Program is the only one of its kind included in the National Rural Water Association’s Products and Services Portfolio for its 31,000 utility system members. In this SME series, Mark Slater, ServLine General Manager, discusses the...