Running a water system can be complicated. Customer leaks don’t have to be! The ServLine Leak Protection Program helps to safeguard communities and build stronger utilities. Plus, ServLine also lowers costs by helping utilities recapture lost revenue and bad debt...
Water Solutions Articles
Case Study: Complicated Water Line Repair Completed With Care
“The meter reader said that I had something going on,” Michael M. of Jefferson, Oregon, said. “He said, ‘There’s a lot of water passing through the meter, the reading is high.’" Michael knew that he had an emergency home repair plan to protect his water service line,...
Complicated Water Line Job Completed With Care, Professionalism in Jefferson, Oregon
Michael M. of Jefferson, Oregon had a high water meter reading. He knew that he had an emergency home repair plan to protect his water service line, introduced through a partnership between Jefferson and the NLC Service Line Warranty Program by HomeServe. So, he made...
ServLine – How it works
Running a water system can be complicated. Customer leaks don’t have to be! The ServLine Leak Protection Program helps to safeguard communities and build stronger utilities. Plus, ServLine also lowers costs by helping utilities recapture lost revenue and bad...
ServLine Leak Protection Solution Key Advantages
Many utilities offer Leak Adjustment policies to their residents, but most result in lost revenue for the utility. Jenna Hazelet, Business Development Director discusses the key advantages of the ServLine Leak Protection Solution for residents and the utility,...
Root-Clogged Sewer Fix is Surprisingly Easy
Chris had a root intrusion in his sewer line that was causing periodic backups. Over the past two years, he had plumbers out to his home to clear roots out of his sewer line three times. If he didn’t have a plan offered by HomeServe, introduced to him through a...
Boost Satisfaction with ServLine – Insights from Mark Slater
The ServLine Leak Protection Program is the only one of its kind included in the National Rural Water Association’s Products and Services Portfolio for its 31,000 utility system members. In this SME series, Mark Slater, ServLine General Manager, discusses the...
Illinois Resident Saves $4,400 on Root-Clogged Sewer Line
Forest Park resident Stella S. and her family hadn't even been in their new home for a year when plumbing problems arose. Luckily, they had a HomeServe repair plan that she learned about through a program with her utility, Coles-Moultrie Electric Cooperative. “We were...
Scrapper Leaves Daycare Dismayed & Without Heat
One Monday, Lourelle and Daige arrived at their New Jersey daycare, ready to welcome more than 100 children, but the building wasn't heating up the way it should ... Most of Daige and Lourelle’s days at a New Jersey daycare were filled with the laughter...
PSE&G Residential Offering Saves Homeowner $7,200 and a Huge Headache
Close to six years ago, Barrett received a notice from PSEG, his local utility, informing residents about their partnership with HomeServe and the optional repair plan to cover his home’s exterior water line. Since Barrett had been in his home for over 30 years at...
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Infrastructure Then and Now: Supporting America’s Backbone for 125 Years and Beyond
A Powerful Local Story At the turn of the 20th century, municipal leaders in Pennsylvania were laying the foundations—literally—for the systems that would fuel public health, safety, and economic growth. Water mains, sewer lines, streetlights, and paved roads...
Helping Pennsylvania Municipalities Protect Homeowners and Strengthen Communities
Municipalities across Pennsylvania face intensifying challenges in maintaining water and sewer infrastructure. According to the American Society of Civil Engineers, Pennsylvania earned a “D” grade for drinking water and a “D-” for wastewater infrastructure, reflecting...
Red Boiling Springs Residents’ High-Water Bill Resolved by ServLine
Ken, a Red Boiling Springs resident, had already moved out of his home and was on the verge of selling it when a large water bill hit his mailbox. The $400 outstanding water bill from Red Boiling Springs Utilities could complicate things because the bill arrived...