Hixson Utility District of Tennessee partnered with HomeServe to offer the ServLine Leak Protection Program in 2019. We spoke with Greg Butler, HUD's General Manager, to learn how the utility's bad debt was reduced when the ServLine program paid for residents' water...
Hixson Utility District of Tennessee partnered with HomeServe to offer the ServLine Leak Protection Program in 2019. We spoke with Greg Butler, HUD's General Manager, to learn about the excellent customer service the district's residents have received from the...
Hixson Utility District of Tennessee partnered with HomeServe to offer the ServLine Leak Protection Program in 2019. We spoke with Greg Butler, HUD's General Manager, to learn about his utility's and residents' experiences with the benefits of the ServLine program.
Ken G. of Hermitage, Tennessee, often spent time away from his home during the winter months. As a retiree, it wasn’t a problem for him to secure his home and enjoy himself somewhere else. Unfortunately, after one of Ken’s trips, he came home to an unpleasant surprise...
It’s something that every water utility manager has experienced: a customer opens their mailbox only to find a surprisingly large bill and their first reaction is to call your staff. In most cases, when a bill jumps up by hundreds of dollars, customers are...
Record heat expected this year, compounding the need for residential water conservation solutions The year 2023 was the warmest since records began in 1850, putting it at 2.43 degrees Fahrenheit above the preindustrial average, according to the U.S. National Oceanic...
HomeServe is committed to supporting the last mile of energy infrastructure. Providing exceptional service and piece of mind to your customers is our top priority.
Residential Infrastructure Day focuses attention on the importance of these facilities and the providers who ensure that all families have equitable access to clean water, comfortable temperatures, efficiency, and communication technology in their homes through...
Residential Infrastructure Day on May 20th is a day to highlight infrastructure’s “last mile.” It’s the electric, sewer, water, and cable lines that connect homes to utility systems, and household heating, cooling, and water heating equipment critical to everyday...
Aside from wasting a tremendous amount of water, leaking water and sewer lines can result in unexpected high water bills and repair emergencies for which your customers are unprepared. Leaks are also costly to the utility, leading to lost revenue, bad debt and...
When the job was completed, the repair saved Hannah of Charlotte over $6,400. Since 2019, HomeServe has been partnered with Charlotte Water to offer customers optional and affordable water and sewer line protection plans. Hannah, a Charlotte Water...
Selma of Alexandria noticed some water backing up after some rainy weather, but it wasn't draining. The end of August on the east coast often comes with end-of-summer rain and gloomy weather. So, when Selma N. of Alexandria, Virginia noticed her main...
When Keith saw his water bill, he knew there was something wrong, and he knew just what had happened. Not too long before, he had discovered a leaking hose bib outside his home and had it repaired. “I had no idea how long it had been leaking, though,” he said. The...
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