When a Van Meter Public Works employee knocked on her door, Melanie Vivone didn’t
know what he was about to tell her had a $4,000 price tag.

“He knew me – everyone knows everyone else in Van Meter – and he told me water was coming across the road and it was coming from my [service] line,” she said. “So I went right out and got it fixed the next day. I didn’t realize I was responsible. I thought the city was responsible.”

Vivone lives in Crestview Estates, a development that is only 10 years old, and didn’t expect she would need to replace any of her utility lines so quickly – or that she would be responsible for a service line that lay beneath the street and wasn’t on her property.

Download Case Study: Van Meter, Iowa 

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