In 2013, Louisville Water Company founded the Louisville Water Foundation to consolidate ongoing charitable and philanthropic efforts under one banner to pursue their mission of ensuring that everyone has access to safe, clean drinking water and highlighting the value...
NLC Service Line Warranty Program Partner Testimonial – Mildred Crump, City of Newark, New Jersey
“I had a call … ” Those words can make you cringe, because rarely does a resident reach out to tell you what a great job you’re doing – it’s usually a problem or a complaint. Public service is a privilege, and it means your residents will turn to you when there’s an...
The Jackson Township Municipal Utilities Authority has turned a program that educates residents about their service line responsibilities and provides repair assistance into a resource that benefits the entire community. Jackson...
The National League of Cities (NLC) Service Line Warranty Program works in partnership with over 700 municipalities and utilities across the U.S., educating homeowners about their water and sewer service line responsibilities and providing optional, affordable...
Partner Testimonial, Illinois, filmed at the NLC City Summit 2019. Discussion of why did city decide to participate in program, benefits to the community, use of revenue share funds, and would the city recommend to others.
Mayor Jeff Gowing talks about the Program, savings for the homeowner, use of local-area network contractors and benefits to the community.
Economic shock, a large, unexpected expense such as a home system repair or sudden loss of income, is a hidden threat to your community. You may be surprised at how many of your neighbors are living paycheck to paycheck and how few have any savings set aside for an...
The Jackson Municipal Utility Authority has turned a program that educates residents about their service line responsibilities and provides repair assistance into a grant funding resource that benefits the entire community. Jackson MUA has partnered with HomeServe for...
It’s something that every water utility manager has experienced: a customer opens their mailbox only to find a surprisingly large bill and their first reaction is to call your staff. In most cases, when a bill jumps up by hundreds of dollars, customers are...
In addition to public infrastructure challenges, water systems are dedicating resources to support customers with myriad private infrastructure issues. An average household in the U.S. uses about 300 gallons of water every day, 12% of which is lost to water leaks from...
“Among residential customers, water leaks in their home used to be a real problem for us,” Cam, who has been GM at Kingsbury General Improvement District of Stateline, Nevada (KGID) since 2008 explained. “It wasn’t so much the financial cost to us because of the way...
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