Help Wanted signs are prevalent across the United States including in the water and wastewater industry. The workforce shortage will have a far reaching impact on utilities, especially if construction and upgrades are planned. Systems should expect the shortage...
ServLine
HomeServe Acquires Louisville Based United Plumbing Company
by Bill Eller | Jan 18, 2022
Louisville, KY (January 12, 2022) - HomeServe USA (HomeServe), a leading provider of service plans, repair, and installation services for the home, today announced the acquisition of United Plumbing Company (United Plumbing). Based in Goshen, Kentucky, a suburb of...
HomeServe Program Saves Golden State Water Customers Over $1 Million in Home Repairs
by Bill Eller | Jan 4, 2022
More Than 10,500 Customers Participate in the Repair Plan Program San Dimas, California – December 13, 2021 – Since 2019, HomeServe has offered Golden State Water Company (Golden State Water) customers access to optional, affordable service plans that can help cover...
ServLine Louisiana RWA Webinar 2021
by HomeServe USA | Dec 7, 2021
The Water/Wastewater industry addressed many issues over the next 20 years: environmental, growing population, rural vs. urban, agriculture, water shortages, financial constraints, etc. One problem that impacts all aspects of the industry is aging infrastructure....
Improving Resilience for Utilities and Customers through Public Private Partnerships
by Peter Buttrick | Oct 26, 2021
Bill Eller, Eric West, Gerry Harstine, Jenna Hazelet, and Mark Slater presented on how public-private partnerships can help cities, utilities, and homeowners improve their infrastructure resiliency at the 2021 NRWA WaterPro Conference. Click below to watch!
MRWA Webinar: The Coming Infrastructure Tidal Wave: Plan or React
by HomeServe USA | Oct 13, 2021
The Water/Wastewater industry is having to address many issues over the next 20 years: environmental, growing population, rural vs. urban, agriculture, water shortages, financial constraints, etc. One problem that impacts all aspects of the industry including the...
HomeServe Launches Diversity and Inclusion Business Resource Groups
by HomeServe USA | Sep 15, 2021
In an effort to involve our employees in helping to shape HomeServe’s culture of inclusion, HomeServe launched Business Resource Groups (BRGs) in 2020. The BRGs provide a way for ALL employees to be part of HomeServe’s vision for Diversity & Inclusion. BRGs have...
ServLine by HomeServe Awards Apprentice Scholarships at the Indiana Alliance for Rural Water Leadership Summit
by Bill Eller | Sep 15, 2021
The inaugural two $3,000 ServLine by HomeServe Apprentice Scholarships were awarded at the Indiana Alliance for Rural Water Leadership Summit in July. Christopher Gagnon of Spencer, Indiana, a BBP Water Corporation employee; and Chase Perry of Montpelier, Indiana, a...
ServLine Leak Protection Program Passes $20 Million Savings Milestone for Utilities
by Bill Eller | Sep 14, 2021
Program protects customers faced with high water bills resulting from leaks on their property Chattanooga, Tenn. (September 14, 2021) – The U.S. Environmental Protection Agency (EPA) estimates that at least ten percent of homes in the U.S. have a water leak of 90 or...
ServLine Shields Ratepayers, Utilities from Water Loss Costs
by Sam Wade | Jul 16, 2021
By SAM WADE Retired NRWA CEO Addressing aging water infrastructure is a priority, but rural systems are squeezed financially by an aging and shrinking customer base and increasing regulatory mandates. Much of the costs associated with infrastructure repair and...
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Recent Posts
Municipals Seeking Federal Funds to Address Lead Service Lines May Benefit from PPPs
The dangers of lead exposure are well understood, and replacement of lead water service lines is a key factor in limiting this exposure. The Bipartisan Infrastructure Law has earmarked $15 billion for lead pipe replacements; however, that figure is considerably short...
Hixson Utility District’s Bad Debt from Leaks Reduced with ServLine – Partner Testimonial
Hixson Utility District of Tennessee partnered with HomeServe to offer the ServLine Leak Protection Program in 2019. We spoke with Greg Butler, HUD's General Manager, to learn how the utility's bad debt was reduced when the ServLine program paid for residents' water...
Hixson Utility District’s Customer Service Improvement with ServLine – Partner Testimonial
Hixson Utility District of Tennessee partnered with HomeServe to offer the ServLine Leak Protection Program in 2019. We spoke with Greg Butler, HUD's General Manager, to learn about the excellent customer service the district's residents have received from the...








