If you have ever received a piece of mail, or an email, describing the National League of Cities (NLC) Service Line Warranty Program, you have likely read about the exceptionally high customer satisfaction rating we maintain. From a city official’s perspective, that’s...
When we created the NLC Service Line Warranty Program, the goal was to work with the National League of Cities to address a critical issue on which both organizations were aligned: aging infrastructure. While efforts were underway to address that need at the larger...
As San Antonio and communities across the country work to improve public water and sewer service lines, the lines on a homeowner’s property are subjected to the same elements that cause public lines in the city of San Antonio to fail – root invasion, ground shifting,...
Do your homeowners know where tap water comes from? Most communities rely on lakes and streams to provide fresh drinking water, sending it through a rigorous process to purify the water before it reaches the tap. However, homeowners could be unintentionally...
May 26, 2016 – As Las Vegas and communities across the country work to improve public sewer service lines, the private sewer lines on a homeowner’s property are subjected to the same elements that cause public lines in the City of Las Vegas to fail – root invasion,...
During Service Line Awareness Week, learn about water conservation methods that you can use at home and share with others to make a difference in your community! As part of Service Line Awareness Week: We will provide facts and figures to alert citizens of the...
The NLC Service Line Warranty Program by HomeServe, previously known as Utility Service Partners, Inc. (USP) has had a busy year. Here are a few of our favorite blog articles in 2015. January USP was proud to partner with the Southeast Energy Assistance Program in...
When you live in a scorching desert climate like Arizona, having a tree on your property can bring beauty, cooling shade for your home and even a quiet place to gather outdoors as a family. However, trees can also be hazardous to your sewer lines, as Michael and...
Sewer And Water Line Warranties We've been busy at work re-engineering our website, www.homeserveusa.com, to provide a better user experience. Soon we will have a whole new look! The new site will feature: Improved navigation with new menus so you can find the...
After 40 years in the extermination business, Vincent L. knew good customer service. And when he found himself with a basement full of water while his 88-year-old mother was ill, Vincent needed customer service. "I went into the basement, and it was full of water," he...
When water runs through lead water service lines, it picks up minute particles of lead, carrying them along into homes, where residents drink it, cook with it, and wash their dishes, clothes and themselves in it. More than 9 million homes are served by lead water...
The Water/Wastewater industry will be addressing many issues over the next 20 years: environmental, growing population, rural vs. urban, agriculture, water shortages, financial constraints, etc. One problem that impacts all aspects of the industry is aging...
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