City of Edina, Minnesota, homeowner Peter B. had a water line break. He avoided a costly repair because he was covered by the National League of Cities (NLC) Service Line Warranty Program offered in partnership with the City. “Your service was worth every penny,” he...
Theresa Alexander had a problem that was not going away: sewage was spilling from an open pipe into her yard. Theresa had lived in her tight-knit Jackson, Mississippi, neighborhood for nearly two decades, where she enjoyed good relationships with her neighbors,...
Paul T. of Waukegan, Illinois, a 96-year-old World War II and Korean War veteran, was living his retirement years surrounded by his family. He shared his home with the children he had raised there and his grandchild. Having his family around him helped the older...
The National League of Cities (NLC) Service Line Warranty Program works in partnership with over 700 municipalities and utilities across the U.S., educating homeowners about their water and sewer service line responsibilities and providing optional, affordable...
ServLine addresses challenges for both water utilities and their customers. Lawrence County, located along Ohio’s southern border by the Ohio River, has around 25,000 households, with over half relying on Hecla Water Association for their water needs. Tony Howard, the...
Understanding the Hidden Risks Beneath Your StreetVan Meter Public Works customer Melanie Vivone of Van Meter, Iowa, discovered the reality of service line ownership came with a steep price tag—and a valuable lesson for her community. Living in Crestview Estates, a...
When cities with over 10,000 partner with the NLC SLWP, the program pays their NLC membership dues for three years. Independence, Missouri took advantage of this offer, and the wide range of other resources our program offers to help build better communities.
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