As customer expectations continue to increase, companies need to have a mindset of continuous improvement to keep up. HomeServe’s focus on the customer has led to the implementation of speech analytics and other advanced technologies in our Chattanooga, Tennessee...
June is National Safety Month, a time intended to raise awareness about maintaining safety at home and at work. Electric and gas malfunctions can be hazardous, so this is a good time to review some safety tips and consider home protection plans for these systems that...
Eric Morris, Customer Programs Manager at American Electric Power, speaks about his experience with the HomeServe program. From the 2017 HomeServe Partner Conference.
One of the major issues electric cooperatives are facing is stagnant load growth – a problem cited by 35% of utility executives as one of the top three pressing challenges facing their business, according to a survey by Utility Dive. But is rooftop solar energy...
Last month, HomeServe held its 1st Annual National Top Contractor Conference & Roundtable in Dallas, TX, where we recognized contractors across our network for their excellence in service delivery and customer service. The following are brief profiles of this...
HomeServe's state-of-the-art Call Center building builds off the success of HomeServe’s original Chattanooga Contact Center location where 325 employees work around the clock to service customers’ repair needs. HomeServe protects its over 3.4 million customers across...
HomeServe's state-of-the-art Call Center building builds off the success of HomeServe’s original Chattanooga Contact Center location where 325 employees work around the clock to service customers’ repair needs. HomeServe protects its over 3.4 million customers across...
HomeServe's state-of-the-art Call Center building builds off the success of HomeServe’s original Chattanooga Contact Center location where 325 employees work around the clock to service customers’ repair needs. HomeServe protects its over 3.4 million customers across...
HomeServe's state-of-the-art Call Center building builds off the success of HomeServe’s original Chattanooga Contact Center location where 325 employees work around the clock to service customers’ repair needs. HomeServe protects its over 3.4 million customers across...
HomeServe's state-of-the-art Call Center building builds off the success of HomeServe’s original Chattanooga Contact Center location where 325 employees work around the clock to service customers’ repair needs. HomeServe protects its over 3.4 million customers across...
On a sunny March day in Aurora, Colorado, Robert Z. noticed that it felt a bit drafty in his home. Upon further investigation, he quickly realized his furnace was not running, and despite his best efforts, it wasn't kicking back on. Although his furnace was not...
HomeServe’s experience with our numerous partnerships has shown that a collaborative multi-channel approach to educating homeowners is the most effective way to market the program to consumers. We are committed to representing the cooperative brand in a way that...
HomeServe is dedicated to the continuous improvement of all aspects in our service delivery.Member Service Approach The front line for HomeServe’s outstanding service delivery to customers is our award-winning contact center, where 640+ U.S.-based in-house agents...
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