The energy industry is continuously working to improve customer satisfaction, and industry executives are watching. According to the latest J.D. Power study, customer satisfaction has increased for the seventh consecutive year in the industry. Improved prices and...
One of the most important benefits of a HomeServe repair service plan is access to our exceptional local contractor network whenever an emergency arises. While it can take days for a contractor from the phone book to arrive, a HomeServe customer receives a call back...
This morning’s session on Contact Center and Operations features our very own Robert Judson, Executive Vice President of Customer Experience at HomeServe. Rob is presenting “Technology and Innovation: Solutions to Deliver a Best-in-Class Customer Experience” Customer...
As customer expectations continue to increase, companies need to have a mindset of continuous improvement to keep up. HomeServe’s focus on the customer has led to the implementation of speech analytics and other advanced technologies in our Chattanooga, Tennessee...
Eric Morris, Customer Programs Manager at American Electric Power, speaks about his experience with the HomeServe program. From the 2017 HomeServe Partner Conference.
One of the major issues electric cooperatives are facing is stagnant load growth – a problem cited by 35% of utility executives as one of the top three pressing challenges facing their business, according to a survey by Utility Dive. But is rooftop solar energy...
Last month, HomeServe held its 1st Annual National Top Contractor Conference & Roundtable in Dallas, TX, where we recognized contractors across our network for their excellence in service delivery and customer service. The following are brief profiles of this...
HomeServe's state-of-the-art Call Center building builds off the success of HomeServe’s original Chattanooga Contact Center location where 325 employees work around the clock to service customers’ repair needs. HomeServe protects its over 3.4 million customers across...
HomeServe's state-of-the-art Call Center building builds off the success of HomeServe’s original Chattanooga Contact Center location where 325 employees work around the clock to service customers’ repair needs. HomeServe protects its over 3.4 million customers across...
HomeServe's state-of-the-art Call Center building builds off the success of HomeServe’s original Chattanooga Contact Center location where 325 employees work around the clock to service customers’ repair needs. HomeServe protects its over 3.4 million customers across...
Catherine E. of Sicklerville, New Jersey, thought that having a policy to cover maintenance and repairs to her home furnace would be a prudent idea. Catherine is an older adult on a fixed income with chronic health issues that require treatment three times a week....
Charles M., a resident of Asheboro, North Carolina, was concerned about the aging, corroded fuse box in his home. Despite the health issues he and his wife faced, along with their fixed income, it was the deteriorating fuse box that kept Charles awake at night. He...
Norwalk, Connecticut – 05/12/2023 – Every year during the third week of May – National Infrastructure Week – a little extra attention gets paid to the state of America’s infrastructure. This includes everything from airports, bridges and roads to drinking water,...
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