There’s a major trend happening in energy that is not measured in barrels or BTUs. Cooperatives are becoming much more focused on deepening their member relationships. As state after state deregulates electricity, forcing co-op to compete with retail providers, and...
CSAT
Customer Satisfaction: Why it Matters to You
There is a strong relationship between customer satisfaction and return on equity in the energy industry, and, although the industry has seen year-over-year positive progress, the needle is only being nudged. A JD Power white paper shows a link between customer...
HomeServe Contractor Testimonials
HomeServe contractors speak on their experiences with HomeServe. From the 2018 HomeServe Contractor Conference.
Value-Added Services Are the Future for Cooperatives
State after state is deregulating electricity, forcing cooperatives to offer lower prices to be competitive with retail providers. Homes boasting more energy efficiency and a growing interest in green technology flattens load growth, and many energy co-ops have sought...
Online Utility Marketplaces Boost Engagement and Customer Satisfaction
As utilities seek new ways to more deeply engage customers, they are looking at branded online marketplaces for energy services. With a significant number of millennials now making energy decisions, this strategy is one that will resonate with more and more energy...
Utility Customer Engagement Heightened by Speech Analytics Technology
More and more companies are taking advantage of provider services offered by their partners to strengthen utility customer engagement. APGA’s partnership with HomeServe, a leading provider of home emergency repair service plans, enables member gas companies to offer...
Three Energy Sector Trends to Watch
If there is one thing you can predict about the energy industry, it is that the industry is unpredictable. There has been more change in energy sector trends over the past decade than the previous half century. With American gas and oil production up, renewable energy...
The Energy Technology Impact: Changing Technology, Changing Industry
As personal and commercial technology increases the demand for energy, the industry itself is changing, impacted by new energy technology. The global demand for power is expected to double from 2010 levels by 2030. Meanwhile, funding for new power plants lags behind,...
Marketing Insights for Millennials: The Three Cs of Member Satisfaction
Millennials are becoming the largest demographic and are the largest generation employed in the U.S. workforce. Their clout and spending power will only increase until the middle of the century. Over the past five years, they have made up the largest percentage of...
Three Things Consumers Want from Their Energy Provider
Energy consumers have more choices, and it’s no longer enough for a cooperative to simply deliver reliable electrical service – in fact, that has become a baseline expectation from consumers. With their ability to switch providers and a field full of newcomers...
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Recent Posts
HomeServe Contractor Victor Karcher Explains Job Assignment Process
Victor Karcher of Precision Electric explains how he receives repair jobs from HomeServe. From the 2023 Cooperative Webinar: Enhancing Member Engagement and Loyalty.
HomeServe Contractor Explains Increase in Provider Customer Satisfaction with Program
HomeServe contractor Victor Karcher of Precision explains how a utility/municipality can increase customer satisfaction by partnering with HomeServe. From the 2023 Cooperative Webinar: Enhancing Member Engagement and Loyalty.
Contractor Victor Karcher Discusses HomeServe Partnership Benefits
Victor Karcher from Precision Electric, a network contractor shares his experience in delivering outstanding service to residents and the benefits of partnering with HomeServe.