Utility Customer Engagement Heightened by Speech Analytics Technology

by | Jul 17, 2018 | CSAT, Digital Customer Experience, Energy Cooperatives, Engagement, Member Service, Partnerships, Technology

More and more companies are taking advantage of provider services offered by their partners to strengthen utility customer engagement. APGA’s partnership with HomeServe, a leading provider of home emergency repair service plans, enables member gas companies to offer customers access to a suite of energy-related repair service programs. Research shows that customer engagement and satisfaction with the utility is increased when the utility offers such important solutions.

Continue reading in the Fall 2018 edition of APGA’s The Source.

To learn more about how a partnership with HomeServe can help heighten your customer engagement, contact us.

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