Online Utility Marketplaces Boost Engagement and Customer Satisfaction

by | Aug 15, 2018 | Cooperative of the Future, CSAT, Digital Customer Experience, Energy Cooperatives, Engagement, Partnerships, Technology

As utilities seek new ways to more deeply engage customers, they are looking at branded online marketplaces for energy services.  With a significant number of millennials now making energy decisions, this strategy is one that will resonate with more and more energy consumers in the coming years. A new Utility Dive article discusses some early results from PG&E’s online marketplace.

A partnership with HomeServe enables utilities to offer their homeowners valuable repair plans for electric service line, water heaters and other home systems. HomeServe can provide protection to utility consumers who aren’t prepared for an emergency repair and increase customer satisfaction at the same time – at no cost to partner utilities

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