A Proactive Step Saves a Homeowner Thousands
For PSEG customer, Jack C. of Amityville, N.Y., owning a 70-year-old home came with both charm and the awareness of potential issues. Understanding that older homes can present unexpected challenges, he made a proactive decision when he received information about emergency home repair plans offered through a partnership with PSEG WorryFree. He promptly enrolled in several plans.
“It was an inexpensive warranty,” Jack noted, a small investment that would soon prove its immense value. This simple act of foresight not only provided peace of mind but also saved him thousands of dollars when a major problem arose.
An Unexpected and Costly Problem
Trouble began when Jack discovered a problem with his sewer line. His first instinct was to handle it the traditional way by calling plumbers and gathering quotes for the repair. The initial estimates were high, and financial stress started to mount.
“I called another plumber, getting rates, and I said, ‘wait a minute, PSEG WorryFree sent me a circular and I signed up,'” he recalled. A quick phone call confirmed his coverage, and PSEG WorryFree connected him with a local, trusted contractor, Allied All City Plumbing. A technician was dispatched to his home right away to assess the situation.
Discovering the True Scope of the Issue
The initial investigation revealed that the sewer line issue was more complex than it first appeared. After snaking the line proved unsuccessful, the team from Allied All City Plumbing used a camera to inspect the pipes. This diagnostic tool uncovered a significant break in the line that also affected the interior drainage system.
The full scope of the repair was now clear, and so was the cost: $5,400. This was a figure Jack simply did not have available for an emergency repair. The situation seemed daunting, but his PSEG WorryFree plan was there to help.
HomeServe Delivers Exceptional Service
Through the PSEG WorryFree plan, administered by HomeServe, the entire repair was covered. The Allied All City Plumbing team quickly got to work, replacing four feet of the damaged sewer line and a house trap. Throughout the process, they demonstrated a high level of professionalism and care.
Jack was kept informed about every step of the repair. The technicians explained what was being done and why, ensuring he understood the process. They treated his home with respect, cleaning up meticulously after the job was complete.
The service even went beyond the required repair. “Not only did they do all of that, the trap door that went under the house, where they had to access the pipes, it was all rotted out,” Jack said. “They cut a new trap door and put it in – just went above and beyond. It was a great customer experience, very professional all the way around.”
The Value of Peace of Mind
Jack’s story is a powerful example of how a small, proactive measure can provide significant financial protection and peace of mind. His decision to sign up for a PSEG WorryFree plan turned a potential financial crisis into a manageable, stress-free experience.
“The fact is that every homeowner should have this. It saved me $5,400 just a year later,” Jack shared. “You need to have this – it took care of everything. It is a mistake not to have it.”
Jack’s experience highlights the growing concern over aging infrastructure and the unexpected repair costs homeowners can face. Find out how you can provide your residents with the same level of protection and peace of mind that Jack now enjoys. Contact us to learn more about our service line warranty programs.
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