Utility Service Partners, a HomeServe Company, Serves as a Conference Sponsor of the National League of Cities’ City Summit

by | Nov 16, 2017 | Alabama, By State, Connecticut, HomeServe in the News, Maine, Missouri, North Carolina, Water Solutions

City of Phoenix Presented Leadership Award for Participation in NLC Service Line Warranty Program

NORWALK, Conn.–( BUSINESS WIRE )– The NLC Service Line Warranty Program (formerly administered by Utility Service Partners (USP), a HomeServe Company) is a proud sponsor of the 2017 National League of Cities’ (NLC) City Summit Nov. 15-18 in Charlotte, North Carolina. The City Summit brings together leaders, experts and industry to showcase collaborative solutions to the challenges facing local government, including the infrastructure issues important to America’s cities and towns.

Since 2010, USP has partnered with the NLC to help America’s cities and towns address aging infrastructure in their communities. The National League of Cities Service Line Warranty Program, administered by USP, educates homeowners about their service line responsibilities while providing an affordable solution to help residents avoid the often-high cost of repairs to the water and sewer service lines that connect homes to the municipal systems. The program is currently available in over 450 cities and towns across the country.

On Wed., Nov. 15, USP hosted and sponsored the NLC New Member and City Summit First Time Attendee Breakfast. At the breakfast, HomeServe CEO Tom Rusin recognized the City of Phoenix as the 2017 Leadership Award recipient. Since Phoenix launched the NLC Service Line Warranty Program in 2012, close to 26,500 residents have signed up for a service plan. Residents using the plans have saved more than $2.2 million on water and sewer service line repairs all of which were completed by local Phoenix area plumbing contractors.

“By participating in the NLC Service Line Warranty Program, the City of Phoenix is providing its residents with a valuable tool to protect them against the high cost of home emergency repairs. We commend city leaders for their proactive efforts and appreciate the opportunity to provide Phoenix residents with the highest level of professional repair service available,” Rusin said.

The breakfast featured a video testimonial from Phoenix resident, Edward Nieland, who had a sewer line repair this year that would have cost him $2,500 had it not been for the program. Because he had a repair plan through the NLC Service Line Warranty Program, Mr. Nieland avoided the inconvenience and financial burden that comes with this type of unexpected repair.

USP will participate in a variety of other sessions and special events throughout the four-day NLC conference including:

  • Thur., Nov. 16: USP will present a session titled “Getting the Lead Out: Improving the Safety of Water and Sewer Infrastructure.” Speakers include Jade Dundas, Interim City Manager of Asheville, North Carolina; Jermaine Reed, Kansas City, Missouri Councilmember; and Jim Hunt, Former NLC President and the Founder of Amazing Cities.
  • Fri., Nov. 17: USP will conduct a focus group of city leaders to discuss ways to strengthen the NLC Service Line Warranty Program to ensure it is meeting the needs of NLC member cities. Also on Friday, USP will sponsor the Member Council Tailgate Party and the Young Municipal Leaders Network Reception.

Information about the NLC Service Line Warranty Program is available by visiting www.nlc.org/nlc-service-line-warranty-program.

About HomeServe

HomeServe USA Corp. (HomeServe) is a leading provider of home repair solutions serving 3.1 million customers across the US and Canada under the HomeServe, Home Emergency Insurance Solutions, Service Line Warranties of America (SLWA), Service Line Warranties of Canada (SLWC) and Utility Service Partners (USP) names. Since 2003, HomeServe has been protecting homeowners against the expense and inconvenience of water, sewer, electrical, HVAC and other home repair emergencies by providing affordable repair coverage, installations and quality local service. As a Better Business Bureau Accredited Business, HomeServe is dedicated to being a customer-focused company supplying best-in-class repair plans and other services to consumers directly and through over 500 leading municipal, utility and association partners. For more information about HomeServe, a 2017 Connecticut Top Workplace winner and recipient of seventeen 2017 Stevie Awards for Sales & Customer Service, or to learn more about HomeServe’s affordable repair plans, please go to  www.homeserveusa.com. To connect with HomeServe on Facebook and Twitter, please visit www.facebook.com/homeserveusa and www.twitter.com/homeserveusa.


HomeServe USA
Myles Meehan, 203-356-4259
Hill+Knowlton Strategies for HomeServe USA
Merrie Leininger, 775-846-0664

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