Selma of Alexandria noticed some water backing up after some rainy weather, but it wasn’t draining.
The end of August on the east coast often comes with end-of-summer rain and gloomy weather. So, when Selma N. of Alexandria, Virginia noticed her main drain backing up, she was hoping the rain was the simple explanation.
“A few days of dry weather and no sight of the water draining got me concerned,” said Selma. “So, I figured it was time to call up HomeServe.”
Selma had enrolled in several of HomeServe’s optional repair plans as a part of a partnership with Dominion Energy several years ago, and exterior sewer line restoration and repair was one of them.
“The HomeServe representative I spoke to immediately understood the situation and said they’d be sending somebody out,” said Selma. “This was the first time I’ve had to make a claim and was pleasantly surprised to learn that none of the coordination or searching to find a contractor was my responsibility. It made it so much easier for me.”
Long’s Corporation, a local and licensed member of HomeServe’s contractor network, was dispatched to Selma’s home to diagnose the situation. First, they snaked her sewer line but felt a major snag. From there, they ran a camera down the line, where again they ran into an obstruction that made it clear a major repair was in order.
“They determined that the line was broken, and a large chunk of it needed to be replaced,” said Selma. “It required them to dig through my driveway and part of my lawn, which they were able to get done in a day’s time.”
She first came across HomeServe’s repair plans in the height of the COVID-19 pandemic. She had recently bought the home, and a friend of hers recommended she investigate some supplemental repair plans that weren’t included in her homeowner’s insurance. After some research, Selma came across HomeServe and Dominion’s partnership and became a customer from there.
“I searched for details on sewer and water line coverage in my homeowner’s insurance policy, but couldn’t find any mention of it,” said Selma. “That’s not something I was necessarily aware of beforehand.”
After Selma’s repair was completed, between the snaking of the line, running of the camera and partial replacement, she saved about $6,000 – with zero out of pocket cost to her.
“To not have any out-of-pocket cost was surprising – I’ve never seen that before and wasn’t expecting it,” said Selma. “Everyone from the agents to the contractor was fantastic, and I’ll be keeping my repair plans because you never know what can happen next.”
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