Hannah, a Charlotte Water customer, enrolled in repair plans offered through a partnership with HomeServe after a friend who experienced a sewer line failure advised her to protect herself. About a year later, she noticed her ground floor bathroom sink producing small bubbles.
“I heard a weird sound and didn’t like the look of the bubbles when I spotted them, because no soap or water had been in the sink for some time,” Hannah said. “My first thought was that there was a problem with the plumbing system inside our home.”
After calling a local plum
ber, he determined that it was most likely her exterior sewer line backing up into the sink—and he wouldn’t be surprised if she saw other backups in other areas of her home.
“As soon as he left, I called HomeServe,” Hannah recalls.
A technician from Hers & His Plumbing was dispatched to assess the situation. The first step was snaking the sewer line to gauge if that would solve the problem. After 24 hours, the backup began again, this time in multiple places. Hannah temporarily lost use of her home’s facilities. After returning with a camera to get a better look down the sewer line, the technician found a 30-foot damaged portion that would need to be replaced.
“Once they were able to bring in the equipment needed to get the repair done, the job started,” said Hannah. “I can’t say enough positive things about the plumbers from Hers & His Plumbing—they were skilled and handled my property with care.”
The equipment Hannah was referring to included an excavator because of where her sewer line fell on her property. When the job was completed, the repair, including the initial snaking and diagnostics, saved her over $6,400.
“The few dollars I spend each month on these repair plans is beyond worth it to me, especially after this experience,” said Hannah. “At the end of the day, I’m so happy.”
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