Nearly one-third of households report that it is a strain to pay energy bills and that they often choose electricity over food or medical bills. Despite having to make these difficult decisions each month, only 40% of consumers participate fully in energy...
While utility customers are still looking for value for their energy dollar, today’s utilities must look beyond simply supplying a commodity in order to solidify customer relationships and increase satisfaction. Specifically, there is a growing percentage of new...
Investor-owned utilities (IOUs), particularly electric utilities, operate in an environment today that is far different from the past, even just five years ago, and the only certainty is more change is on the way. A myriad of factors are shaping the industry today –...
Natural gas utilities in the US are in the midst of perhaps the most exciting and challenging time in their long history. Although natural gas prices are low and seemingly stable, geographic sources of natural gas have changed and electric utilities are using...
The effects of an economic shock, such as an unexpected home or car repair or a sudden loss of income, can be devastating to homeowners on a fixed income, and the United Nations estimates 40 million Americans are living in poverty. Among those, 18.5 million are living...
A presentation given at the 2015 HomeServe Leadership Summit, including metrics from customers and how HomeServe can help alleviate their home emergencies.
During this coronavirus epidemic, we must all come together; figuratively!; to do what we can to ensure community safety by stopping the spread of the virus and protecting those who are most at-risk. That responsibility to community safety is why HomeServe moved our...
At HomeServe, customers are at the heart of everything we do, so their health and safety are of utmost importance, especially during this pandemic. Customer and contractor safety are our top priorities. We remain 100 percent dedicated to serving our customers during...
In these times of social distancing, we’re pre-paying for takeout, avoiding crowds and skipping visits with at-risk loved ones. But what can your residents expect when they need an emergency home repair and a technician must visit their home? HomeServe is working to...
The one predictable thing about the energy industry is that it’s unpredictable. The industry has seen more change over the past decade than in the previous half century. Among the most prevalent energy trends are increased U.S. gas and oil production and affordability...
One of the most promising strategies for achieving utility energy efficiency goals is the increased adoption of high-efficiency heating and cooling equipment. A new subscription makes efficient upgrades an easier decision for residential utility customers and delivers...
New HVAC Solution Boosts Residential Energy Efficiency, Affordability and Customer Satisfaction Norwalk, CT – August 9, 2022 – A new solution – the HomeServe Advantage Program is an all-inclusive, hassle-free residential HVAC subscription service to help utilities...
Replacing an HVAC system is a costly proposition for homeowners, and high-efficiency equipment can be out of reach for many. This presents a challenge for utilities, as achieving efficiency goals depends on increased adoption of more efficient systems. The HomeServe...
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